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Scan taking very long time

PAJ
PAJ
edited November 2020 in General

Hello Community,

I just downloaded Bitdefender for the first time today and have started my first scan running. So far it has taken 2 hours 40 minutes to scan just 8%. I understand that many factors can affect scan time (CPU, RAM, disk size etc.) but this seems rather excessive and is far longer than the other anti-virus programmes I've used on this same device.

My computer is a Lenovo, i3 with 8GB of RAM and a 1TB 5400 hard disk.

Is this normal and will subsequent scans take this long?

Answers