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Central saying my device is at risk

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singakutty
singakutty ✭
in General

Dear members,

Bitdefender app in mac is saying "You are safe", but for the same device, central bit defender is saying "Device is at Risk" and providing a solution to "Install Protection". Customer support is keep saying to sign in through switch account, which i have tried multiple times with no change in result and their support is pathetic.

Do anybody here have solution for this issue.

Thanks in advance

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  • singakutty
    singakutty ✭
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    Has anybody here faced this issue ?

  • AMCarter33
    AMCarter33 ✭
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    I have the same issue. Seems very odd and concerning. I have reached out to the BitDefender tech support and get nothing but apologies for not responding to my messages. I am NOT impressed with their support.

  • singakutty
    singakutty ✭
    Options

    Fingers crossed. i shall share if i find any solution, request you to do the same. thanks in advance.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    https://community.bitdefender.com/en/discussion/83682/central-saying-my-device-is-at-risk

    @Alex D., @Andy_BD

    Kindly check as bitdefender support have not been of any help.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • singakutty
    singakutty ✭
    edited December 2020
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    @AMCarter33v

    BD team helped. Removed the device in central and added it again from BD app switch account option, now the device is showing as protected. Thanks team.

    @Flexx

    Thanks for the help & support.

    @Moderators, pls mark this thread as solved.

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