Experience with installing Bitdefender

Hello @DIVERSE and welcome to the Bitdefender Community!

I would like to thank you for taking the time to share your thoughts. It means a great deal to us because this is how we can improve our product and services.

For a long time, the Bitdefender installer contained all the files needed. The developers decided to take the downloader route for customers with slow internet speed or inconsistent connections, to make sure their download would not fail, in browser.

In regards to the installation dialogue, your feedback is much appreciated.

Bitdefender is no longer supporting Internet Explorer. We've moved all of our default dependencies to EDGE, so if you have Internet Explorer as a default browser, you might not be able to see any content when clicking on a link from the product.

Having multiple antivirus programs running at the same time will not make your computer more secure. It may degrade performance and even prevent proper malware detection. We recommend using only one Antivirus Solution, since they can interfere with each other. They can start scanning the same files and processes at the same time which leads to loss of performance and system instability. This can have a negative impact on your computer. The symptoms may include but are not limited to: degraded performance, system crashes, and software errors.

In regards to Ransomware Remediation and the Thunderbird icons, this is valuable feedback for which I am grateful. I will forward your comprehensive review to our developers for further analysis. We always collect user feedback as it arrives in the Community and send it to our developers and product managers.

Thank you once again.

Enjoy your Bitdefender product and the Community!

Hello @DIVERSE,

I'll jump in and help clear the air 🙂

In regards to point no. 1, in most cases, new acquisitions from our website come with a substantial discount and the offers may vary depending on the campaigns in place. There might be a discrepancy between the trial-to-paid aquisition offers and other discounts available online, especially if the e-mail containing the offer was scheduled to be sent at a certain point in time and in the meantime, the online prices were changed, thus your assumption is correct.

When subscribing to Bitdefender with a new purchase, although the full installation is no longer required (except for when installing protection on other devices for subscriptions with multiple slots available), the activation code received per e-mail following the order must be redeemed in the Central account, for Bitdefender to adjust its configuration and validity according to the specifications of the new license. Essentially, the Bitdefender products are subscription based and require a code for activation. Bitdefender has transitioned to an upgraded subscription type, one that allows the user more flexibility in choosing the activation that is best suited for his needs and the upgraded activation process is one of the first steps in migrating to a subscription based model, that will enhance our customers’ experience. A single Central account now supports the activation and usage in parallel of multiple subscriptions valid for the same Bitdefender product (e.g. Bitdefender Total Security for 5 devices and Bitdefender Total Security for 10 devices) with the scope to protect more devices under the same account. This was not possible before.

The good news is we have already identified some improvement areas and we are working towards improving this flow and creating a true subscription experience for our customers. This means that, it is quite possible that the activation codes will no longer be required in the future, making things simpler.

The new design of the code will help accomplish the transition to the new subscription model and will offer our customers flexible subscriptions, similar to the ones used for streaming services.

This current activation process is a preliminary step in the migration towards a subscription model that can evolve in time and become even better and it will help us create a versatile product, which can satisfy a wider range of needs and demands.

I regret to hear that the activation and installation flows did not meet your expectations. We promise to do better and the developers are working on improvements as we speak.

Concerning the automatic renewal feature, as Gjoksi79_ wrote, there are several ways to configure your preferences. It all starts with the product page, where we have displayed a description of this feature and the cancellation e-mail address as well, as shown below:

The cancellation e-mail address is also displayed during the purchase, before placing the order:

After the order is placed, the subscription can be cancelled in multiple ways, not only through this e-mail address. As the Bitdefender products are not sold directly, but with the help of a trusted partner - 2Checkout, your 2Checkout customer account is created automatically when you first place an order through our page. This is a secured platform that centralizes all the shopping activity for the users who have purchased software or services from Bitdefender. You can use the account to:

• view the status of your order even if the payment is incomplete
• view your complete order history
• download invoices
• retrieve activation codes
• renew your subscription
• stop or enable the automatic renewal of your service
• find the support details for the purchased Bitdefender product
• edit all your personal and billing information. At the moment, the e-mail address can be changed only by contacting 2Checkout or Bitdefender support

Because the Bitdefender Central and 2Checkout accounts are separate and serve different purposes, complete integration was not possible, due to the different architectures involved.

Going back to the automatic renewal feature, its pricing is not linked to ongoing offers, discounts and promotions available at our official website or at different points of sale throughout our Partner Network and for this reason we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period.

The price at which the auto-renewal is applied can be seen in automatic notifications so that any customer has the opportunity to request either the deactivation of the option, or a more advantageous offer. We understand that some users do not want this option to be active, and that's why we provide our customers with many ways to disable it.

Also, we try to ensure maximum transparency on the Auto renewal process both through the information available at the time of purchase and through email notifications before the actual renewal is performed. It is always the client's decision if he wants to keep the Auto Renewal on or off.

In regards to uploading images or attachments on the forum, the permissions are tied to the rank. Once your rank will move to Level 2, you will be allowed to post pictures and upload documents as well. This was a precautionary measure, because we have encountered new users that signed in with the sole purpose of spamming and adding various irelevant images and links, so we thought it's best to have this feature enabled starting with the Level 2 rank. We do have several antispam filters in place and they are doing the job most of the time, but we noticed some spam comments slipped and this is when we decided to add an additional layer of protection.

Best regards.

Hello.

You changed from Kaspersky Lab products to Bitdefender products, didn't you?

I am the same, but when installing Bitdefender's product, it is compulsory to uninstall another company's product, but I think it can not be helped.

Technically, even if software with the same monitoring function is installed on the terminal, it simply becomes heavy, and even if coexistence is possible, both functions may not be available or it may cause malfunction. I know.

My finding is that there are times when the device on Bitdefender Central is not well recognized at the time of installation, especially when multiple LAN interfaces and VPN clients are installed, asset management on Bitdefender Central is better than any interface. I thought it would be better if the settings could be changed on the client tool to see if it was possible.

As for other functions, it is lighter than other companies' products, so I think it is good.