VPN won't connect and no error message is displayed

I recently purchased a new laptop and installed Bitdefender VPN. When I connect to the VPN, it will show "Connecting" for a few seconds then goes back to "Turn On to Secure your Connection". What is the problem?

Best Answer

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    Hello @Juan Carlos Quinto and welcome to the Community!

    There are a few general causes for connection errors encountered by Bitdefender VPN:

    • You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
    • A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer or your ISP.
    • Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
    • You’re on a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
    • The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

    Check the below article for troubleshooting steps and let us know how it goes:

    https://www.bitdefender.com/consumer/support/answer/11311/

    Best regards

    Premium Security & Bitdefender Endpoint Security Tools user

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