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How to add exception for a cPanel?

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Greg G
Greg G
in Protection - Malware/ Firmware/etc.

I am trying to log into my cPanel from inmotions and I get a security failure. I added the web address as an exception but it still doen't not allow the page. I have to turn off online protection to get to my cPanel.


Please help.

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Answers

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @Greg G and welcome to the Community!

    Can you tell us exactly how the exception was added?

    On very rare occasions, Bitdefender may block a safe website if it exhibits suspicious behavior similar to real cyber threats.

    In addition to webpages, Bitdefender can block online applications such as games, services, and tools if they access a harmful link or IP address in the background. You always get a pop-up notification “Threat detected” on your screen whenever Bitdefender blocks something. Do you get this notification?

    By "online protection" are you referring to the Online Threat Prevention security module?

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Greg G
    Greg G
    Options

    I went to Protection then online threat protection then settings and add the exception. I copied in the exception in the warning. https://secure318.inmotionhosting.com/

    Here is the notification. I have to turn off on-line threat protection to be able to work on my web. If this can't be fixed I'll have to look for a different protection software.

    image.png



  • Scott
    Scott Defender of the month mod
    edited July 2022
    Options

    Hi @Greg G

    I received a warning from BD when trying to access that link. You could try submitting it as a false positive and see if they deem it as safe. If so, it could then be allowed in your exclusions if still needed.

    https://www.bitdefender.com/consumer/support/answer/29358/


    Kind Regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Greg G
    Greg G
    Options

    Where and how do I submit the info as a false positive?

  • Scott
    Scott Defender of the month mod
    Options

    It can be submitted by filling in the information boxes in this article.

    https://www.bitdefender.com/consumer/support/answer/29358/

    Kind regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

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