Bitdefender Mobile Security: Battery Drain On iOS. Any Fix?

Indeed, I own the iPhone 13 Pro Max and the web protection activation of the Bitdefender leads to huge battery consumption. The idea is that I do not keep it activated by web protection all the time but only when I connect to public Wi-Fi networks.

 I do not think that the technical support can in any way solve this problem of battery consumption.

Just for the record I am experiencing the same problem on my Iphone 10 even after installing a new battery.

And I'm having the same problem of high battery drain when running Bitdefender Mobile Security on iPhone 11, running IOS 15.5. The problem occurs when 'Mobile Data' is switched on. If it's switched off, then it prevents me downloading mobile data. This is very poor. I have to choose between either having mobile data on my phone and high battery consumption, or no mobile data. I hope you're investing this urgently. Thank you.

Since a couple of weeks I have the same problem of high battery drain when running Bitdefender Mobile Security on iPhone 11 Pro and iPhone 8 both running iOS 15.5 and on two iPads mini (5e generation) also both running iOS 15.5. I hope you have a solution soon.

I am having the same issue as well, Bitdefender Mobile Security is killing my phone, the batter usage is at 84% and the phone is warm to the touch. Removing app until a fix is advertised and published.

A wonderful news!

 Thank you Alexandru!

Hello,

The developers have found a potential solution which is currently in the testing phase. Deployment is expected via an automated updated by the end of June.

Regards

There have been two product updates and this still is not fixed.

Hi,

We expect the fix to be deployed this week, the earliest. As far as I know, the final stages of testing were successfully completed last week. I will post updates as soon as I receive them.

Regards

Seems still no update on fixing the battery problem?

Hi,

No news so far, something is holding them down. Will push for updates.

Hi @KR1,

Thank you for sharing your experience with us.

Your ticket has been escalated to Tier 3 Technical along with all the reports our Support Teams received so far on this matter. This is a known situation currently under investigation, as stated by the engineers' in their response to you (taken from the open case):

Bitdefender is still investigating this matter, as it is not clear the aspect of the actual battery drainage.

The engineer recommended you to reinstall the Bitdefender Mobile Security application and provide specific details that could help the investigation, as this behavior is not encountered by all users, so we have a number of reports and even though the developers are analyzing them in the same context, there are different specifications such as device model, OS version, device condition, battery health, app version and accessibility settings, that are also necessary in the troubleshooting process.

Kindly reply to our engineers and provide them with the requested information, so they can speed up the process.

Regards

Hi I have an iPhone 12 mini and the amount of battery that mobile security is unmanageable (45% of my battery consumption) , I noticed this problem since few months ago hoping it could be solved with updates, but it didn’t , I can even say that the drainage is worst now than before is it really Bitdefender actively looking for a solution ?

Hi everyone, we're watching this closely and pushing for a fix with the engineering team.

iPhone 13 Pro Max user here too, face this problem since May, and I had turn this feature off since then, but now is close to my end off subscription, I really hope team can fix this problem, this is only down side in my first year using your product.

I post here to get notification of this issue.

I have same issue with my iPhone 7 Plus, while iPad Pro 10.5 has no issue.

Hope will get fix soon.

Hello @CDA,

As I don't have any news on the matter, my recommendation would be to get in touch with the engineers for further investigation and assistance. As several members have reported, there are situations where it works fine on some devices and others where the battery consumption is higher than normal and more information is required from the devices in order to troubleshoot this and gather valuable insight that will help the development teams in their ongoing investigation.

You can reach out to our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Regards

4 months and still waiting. I have been patiently following this post. Whilst I like what bitdefender offers on all platforms, given the poor response to a solution on IOS, I am strongly considering researching alternative products.

@Bitdefender please can you provide a resolution date and escalate to a higher priority.

I experience the same issue on Mobile Security (iPhone 13 Pro and 11 + iPad 11 Pro). Battery usage circa 30%. Still not fixed 18.09.2022. Web Protection is on on every device. When can we expect fix? Currently had to uninstall apps on every device due to massive battery drain.

Regards

And…. I have 5 licenses. I have been trying their advice to delete app on IPhone SE 2nd Gen, then reinstall a few times to see if it helps. Because I have done this I have “used” all my license. I have 2 devices active only (2 shown onBit Central, I removed iPhone! Shows 2 IOS though being used) Tried to contact support and can’t even get in a queue, just the wheel of death. Just frustrating overall, and a waste of time.