Uninstall rootkit certificate
Hello, I was installing bitdefender and got a popup telling me that I need to close my firefox or opera to uninstall the root certificate so it can install it again, I dont really know what that means but it seemed really strange, but I panicked and think I pressed ok. Is this legitimate to the installation process or have I accidently downloaded some malware.
Answers
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Hello.
This has been a known issue and should have been already fixed by the developers:
Anyway, you should contact Bitdefender Consumer Support:
Regards.
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Sorry I'm a little ignorant on the topic, what exactly is the use for the root certificate, is it for online threat prevention security?
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Hello again.
Bitdefender install their own root certificate for scanning SSL websites, as part of the Online Threat Prevention module.
Regards.
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Ok so there is no worry about any malware or anything correct, my mouse randomly kept moving upward the day after i downloaded, and got concerned about some malware, but scans coming up as clean
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Hi.
Perform a System Scan on your device and see if it will find malware or not.
Also, just to be sure, you could perform a scan with these FREE malware removal tools:
Kaspersky Virus Removal Tool 2020
https://www.kaspersky.com/downloads/free-virus-removal-tool
ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
F-Secure Online Scanner
https://download.sp.f-secure.com/tools/F-SecureOnlineScanner.exe
Malwarebytes AdwCleaner
https://adwcleaner.malwarebytes.com/adwcleaner?channel=release
If both Bitdefender and the malware removal tools will not find find any malware on your device, then you have nothing to worry about.
Regards.
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