Why I can t sign in on password manager on Opera and Edge in my PC ??

Eno-Scott
Eno-Scott ✭✭
edited September 2022 in Password Manager and SecurePass

Hi everyone,

as i said I m unable to access to my profile on these two browsers...It appears the message " Ops there Is a problem,try later " or something like that (only on Edge )....It appears also an error code saying that I don t have a plan ( but I have a free one until october 22 ..)

What I have to do ??

And also on my two Android devices password manager autofill doesn t works..I ve already contacted support team that said to me that It will be resolved with an update soon but It was some weeks ago ... (Maybe a month)

And again

I ve noticed that on Bitdefender antivirus app ( Windows , i ve choosen total Security option ) some options regarding the firewall settings changes by themselves, so every time that i open It i ve to re enable all of It... How It Is possible ? ( That options are the allerts mode on the firewall ,the invisibile mode for the virtual machine network adapter and also the virtual machine network adapter Always switch from Dynamic mode to home\office mode...)

I think that It isn t normal

Also i ve encountered problems with Windows updates infact every time that i start the PC i ve to run vulnerability Scan searching for updates .. thats why i ve disabled autoupdates for Windows using Tron app ( I think ) or maybe beacause i ve some malware but in that case the full Scan It s unable to find It because It saying tonme that my system Is clean ..

Sorry for the lenght of the post but i m in a bit of a crysis because right now my system Is incredibly slow and for example browsers doesn t works (using opera and Edge ) reporting errors like " err_timed_out" and stuff like that so i m thinking about to format my PC ...

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Best Answers

  • Gjoksi
    Gjoksi Defender of the month mod
    Answer ✓

    Hello.

    About the Bitdefender Total Security issue, do the following:

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/13429/

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

    For Bitdefender Paid version click here:

    https://www.bitdefender.com/links/uninstall_consumer_paid.html

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue,

    create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/,

    create a connectivity log file, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/9689/

    and

    create a log file on your Windows device using BDsysLog, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1922/.

    Next, contact Bitdefender Consumer Support by e-mail:

    https://www.bitdefender.com/consumer/support/help/

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    Hello,

    If you are getting the message "Unable to connect to the server. Sorry, we are unable to connect to the server. Please try again later", try to restart the computer then try again to sign in. If the reboot does not solve the issue, do the following:

    Open a Command prompt window with Admin rights - In the command prompt window, run the following commands:

    a. ipconfig /flushdns

    b. netsh winsock reset all

    c. netsh int ip reset all

    Then restart the PC and try again.

    In regards to the autofill issue, I would advise to request an update from the engineers on the open ticket.

    The firewall settings may change by themselves if you are connecting to different networks. I would recommend to raise a ticket for the technical engineers to help out with the correct settings to fix this. As there are a couple of things that require investigation, reaching out to the Support Teams would be the best way to move forward, as we won't be able to resolve this on the forum.

    Thank you for your patience and understanding.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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