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Password Manager

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PSST
PSST
edited January 2023 in Password Manager

I bought a subscription several months ago, tried to use it importing a csv file, failed miserably, so I gave up. I'm now trying to install it again and so far I'm stuck by the PM app needing a master password. The pop-up says it can be found only by accessing bitdefender by browser. Nothing I've tried gets me to that info.

I have the Bitdefender Mobile Security app installed. Is it somehow linked to the master password?

Please help. My brain hurts.

TIA. Peggy ‐ a soon to be former LastPass customer

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  • PSST
    PSST
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    ALSO

    I have a PC, android phone, and android tablet using Chrome browser.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    https://community.bitdefender.com/en/discussion/94610/password-manager
    https://community.bitdefender.com/en/discussion/comment/319653#Comment_319653

    Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

    Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • PSST
    PSST
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    Thank you for the information Flexx. I'll get on it Monday or Tuesday.

    Peggy

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @PSST,

    Check if this article helps:

    https://www.bitdefender.com/consumer/support/answer/1520/

    If not, I would also recommend to get in touch with the Support Teams for further assistance.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • PSST
    PSST
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    My phone didn't even ring when you called and I had it in my hand. Probably because of the country code and I've not had time today to look into it. I did try to solve the dilemma with the master password and failed. I finally sent email to Bitsyand asked them to fix it. Thanks for the info though.

    Peggy

  • Alexandru_BD
    Alexandru_BD admin
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    Hi @PSST,

    I hereby confirm your request was successfully sent to the Support Teams. You will receive a response from my colleagues shortly.

    Thank you for your patience.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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