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Update Report
My Antivirus for Mac software hasn't updated its security since 19 Feb 2024, 17:07 CET (UTC+1). On the software, I go to Actions, Update threat information database, and it is saying that the "Antivirus for Mac is up to date" with the date I mentioned above, and "Bitdefender Shield is on: signature updates are automatically downloaded."
But now it is over 48 hours since I got a security update for my software.
What can I do, and, or can it be that the developer are missing out for updates?
Any recommendations will be helpful.
Answers
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Same problem on Windows following yesterday's product update. I need the system tray icon back, so I can manually update virus definitions, as the program in no longer auto-updating virus definitions!
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Hello,
Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels listed here:
https://www.bitdefender.com/consumer/support/help/
Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
Let us know how it goes and what was causing this.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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We cannot get any new signature updates.
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Try uninstalling and reinstalling the Bitdefender app.
If issue persist, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:
Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/
Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Regards
The post you are referring to is for Mac and not Windows. Kindly always create a new thread in the appropriate section on the forum. Nevertheless, try the steps below
Check on below stated link
https://www.bitdefender.com/consumer/support/answer/13429/
If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Regards
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Bitdefender Ultimate Security Plus (user)
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