Outlook 365 disables Bitdefender due to slow performance

SecCon
SecCon ✭
in Protection - Malware/ Firmware/etc.
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Despite enabling Bitdefender, it is disabled again a few moments later.


Outlook 365 is the latest available version. Bitdefender is updated.

Suggestions as to how to solve this permanently?

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Comments

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • SecCon
    SecCon ✭

    K done...


    One issue though, my support tool file became 450 MB in size ad the support submission for only allows for 25MB...


    image.png

    Any idea why?

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello again.

    https://upload.bitdefender.net/

    There you can upload the support tool file. After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender support.

    Regards.

  • SecCon
    SecCon ✭

    yeah, well the ticket is already done... good feature despite the file

  • SteveDr56
    SteveDr56

    Is there a definite cure for this issue, apart from not using Bitdefender AntiSpam? I don't see a solution here and it has been an issue for many months, if not years. Is is a Microsoft problem or is it a Bitdefender one?

  • SecCon
    SecCon ✭

    It kinda went away over time, but I do not really know if any of the involved apps was updated towards this or not.

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