How to get Safepay to work when on Fidelity.com

EJG
EJG Safepay problems with Fidelity website
edited December 4 in Privacy

This is a fairly recent problem, within the last month or two.

When using Safepay on Fidelity.com I can still do things like review account positions and buy into my money market, but I can no longer access Security Settings, Monthly Statements, RMD distributions. Fidelity gives me messages such as 'that information is not available at this time.'

But if I use Microsoft Edge I can do all those things.

Any advice on how to tweak Safepay so it works as it did in the past?

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Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @EJG,

    This is just a hunch, but can you try to temporarily disable the Encrypted Web Scan feature located in the Online Threat Prevention module in Bitdefender, and check if you are able to access those pages afterwards? Here's a screenshot for reference:

    encryptedscanoff.JPG

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • EJG
    EJG Safepay problems with Fidelity website

    Thanks for the suggestion Alex. That did not solve the problem. I even turned off everything under Online Threat Prevention and still had the same issues while on Fidelity.com. I do appreciate your replying to my question.

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