Safepay disapears suddenly from the screen

RainerZ
RainerZ
in Privacy

Hello
For over a year now, Safepay suddenly disappears from the screen when I use it. This happens about every 15 seconds without any user interaction.
(The application loses focus and disappears into the background).
I have uninstalled and reinstalled Bitdefener Total Security on my Win11, but it happens again.
What can I do to stop this misbehaviour?
Thanks for your help.

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Answers

  • RainerZ
    RainerZ

    Maybe I found the solution in this forum:
    https://community.bitdefender.com/en/discussion/comment/346434#Comment_346434?utm_source=community-search&utm_medium=organic-search&utm_term=safepay

    HP Omen Gamin Hub may cause this missbehaviour. I'll deinstall Omen and check if that works.

  • Alexandru_BD
    Alexandru_BD admin
    edited 10:59AM

    Hi @RainerZ,

    So it seems, but please do let us know if this fixed the issue. Looking at the thread you shared above, I noticed that two users could solve this by disabling background processing for an app called Omen, or uninstalling it, so this is definitely worth checking.

    Premium Security & Bitdefender Endpoint Security Tools user

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