Tonia777

Hi Sorin; Thanks for your reply, and my apologies for the delay in getting back to you but I was away for a few days. I will try to go through the installation myself but wanted to clarify a couple of things if I may. I think I am clear on how to install my 2016 product on my Windows 7 machine (uninstall previous 2015…

Hi Sorin; First, thanks very much for taking the time to respond, and for providing the links. Unfortunately, I had a look at the links when trying to navigate through this bit of a quagmire. I’m not sure that BitDefender thought about all possible user scenarios, so let me ask some very specific questions on how to…

Quick follow-up: I would like to renew my 2015 subscription on 2 computers (my activation code is valid for three computers), but one computer is running Windows XP and the other is running Windows 7. A read through the forums suggests the steps are different depending on the operating system. Unfortunately I find the…

Hi Rohugh; Thanks very much for your advice - it worked for me and I was able to install an English version using my purchased license key. Thanks again for your help. Kind regards, Tonia

Thank you for your reply and for the clarification, antikythera. And thanks to everyone else who took the time to reply. Kind regards, Tonia

Hello; Thanks to those who replied to my query. I understand that I need to install the new BitDefender product. However, the link that Georgia provided (http://forum.bitdefender.com/index.php?act...f=366&id=58) and the instructions link therein does not mention if the existing product (in my case BitDefender AntiVirus…

Yes it does! Thanks so much for your help in this. I will let you guys know if I have any problems renewing my subscription once I receive my new copy of BD and try to register it. Kind regards, Tonia

Hi Scott/Columbo (same person?); Thanks so much for your timely response and advice. I checked the links you suggested but there is an inconsistency between what is written in one of the posts and what I see when I open my BD window. The link in question is the following:…

Hi Columbo and ONT; Thanks again for your suggestions. I wanted to wait and see if the problem would occur again before I replied, as I could then see if either of your suggestions would work. As I sit here typing, Autoscan is merrily scanning something, hard drive in full swing, resources being consumed (I opened several…

Hi Columbo and ONT; My apologies for the delay in responding (other issues came up which needed my attention). Just a quick note to thank both of you for your advice and help - these are much appreciated. Columbo, I am particularly grateful for your thoughts and insight, and they do help alleviate some of my concerns (my…

Hi Columbo; Thanks very much for your reply and suggestions. Unfortunately I find it unacceptable that I have to restart my computer in order to cancel a scan! I'm not sure why the programmers did not add this as an option. I'm also not sure why waiting a day or two would make a difference. However, you did raise an…

Thank you for your reply, Christian. Can I ask you to please elaborate a little on what you mean when you say that the AV is “scanning the web traffic”? I’m not sure what this means and would appreciate a bit more detail, especially since the left-hand panel on the widget is supposed to be non-functional in AV Plus. I…

Thank you for your reply, Christian. You wrote “That option is empty”, yet there is very often a blue bar that fills anywhere from 10-80% of the left side of the widget. If this option is non-functional, why is there a blue bar, and why does its size vary (what is being monitored)? Thanks again for your time and help.…

Hi Columbo; Thanks for your response. There seems to be a bit of confusion surrounding my query, and my apologies if I was not clear. The flickering and constant attempts to connect to the bit defender website only occurs in the browser, not the widget, so the activity on the right hand side is not a problem for me (my…

Thank you once again for your help and information, Christian. Much appreciated, especially as I am new to this product and am still trying to figure out how it works in the hopes of becoming a long-time customer. Regards, Tonia

Hi Christian; Thanks for your reply. I managed to remove the offending file (trojan) by uninstalling the entire program in which the file was found, and a re-scan showed a clean system. I will follow your suggestion to run the support tool and send you the report if I run into the same issue in subsequent scans. Thanks…

Hi Christian; Thank you for your reply, but unfortunately your response does not answer my questions. I appreciate your advice that “we do not recommend you to make exclusions for those folders”, but I would still like to know if: a) If a folder is included in the exclusion list, are ALL files in that folder excluded from…

Hi Christian; Thank you for your reply and for the information you provided. Regards, Tonia

Hi; Thank you for your answers. The first two replies suggested some uncertainty about exactly what Autoscan scans, and Christian’s reply mentioned that “all” files are scanned. This does not really make sense to me. I did a full system scan a week ago (took around 7 hours), and came up clean. According to Christian’s…

Thank you for your help, Christian. Regards, Tonia

Thank you for your help, Christian. Regards, Tonia

I'm planning on buying the 'Bitdefender Antivirus Plus 2012, 3 PCs, 1 Year' product and have 3 pc's which anti viruses expire on different days. When installing will I be able to install it on each of my 3 pc's when each ones previous antivirus ends? For instance if I have one expiring tomorrow but another with 200 days of…