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Clarification On How To Use Bitdefender Products Under Windows Xp
Hi Everyone; This post is for anyone who is still running that venerable Windows XP and who wants to keep using BitDefender. I have found that the instructions on BitDefender’s webpage related to XP (http://www.bitdefender.com/support/-1453.html) to be confusing, incomplete, and inaccurate. This was compounded by some…
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Renewal Of Anti-Virus Plus Subscription From 2015 To 2016 Using Activation Key
Hi Everyone; My subscription for BitDefender Anti-Virus Plus is about to expire and I bought a retail version from Amazon.de (1 year protection for 3 PCs). The retailer only provided me with an activation code, and I am reading that with the new BitDefender 2016 the procedure to renew is somewhat changed. Can someone…
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Antivirus Plus Cd In German – How To Get English Language Installation
Hi Everyone; I had a 2014 version of Antivirus Plus installed on my computer, and with the subscription running out I decided to buy a new copy from Amazon.de which was cheaper than buying/upgrading the license. However, upon installing I notice that the copy I purchased is in German, and there does not seem to be a way to…
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Subscription Renewal: How To Update To Bd 2014 Using A Newly Purchased Product Code
Hello; I have a quick question regarding renewing my subscription to BitDefender Antivirus Plus. I currently have BD Antivirus Plus 2013 installed, and have recently purchased the 2014 version in order to renew my subscription (it was cheaper to buy a boxed new version than renewing from BitDefender’s website). I did the…
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How To Force A Stop Scan Of System
Hello; I am running Bit Defender Antivirus Plus 2013. My understanding of the literature that came with the program, together with information on these forums, is that Bit Defender is only supposed to carry out scans while the computer is idle. However, as I type this Bit Defender is chugging along at full pace, scanning…
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Subscription Renewal: How To Renew A Subscription Using A Newly Purchased Product
Hello; I currently have BitDefender Antivirus Plus 2013 installed on my computer, and my subscription is set to run out in a couple of weeks. I clicked on the “Buy Now” button that comes up on the "remaining days" display at the bottom of the BitDefender screen, and am taken to the BD home page where I see that a renewal…
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What Exactly Does Autoscan Do?
Hi; I am a bit confused about the Auto-Scan feature. What exactly is scanned during an automatic scan? My understanding (according to the manual) is that Bit Defender continuously scans files with Auto-Scan enabled, but what gets scanned? Do all files on my computer get continuously scanned (if so it seems like somewhat of…
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Security Widget: What Does The Left Panel Do In Bd Av Plus 2013?
Hello; I am running BD Antivirus Plus 2013. Can someone please explain to me what the left-hand side of the security widget (the one with the question mark) does? I have a blue bar that is about ¾ of the way up, and when I click on it my browser (Firefox) window opens up but all I see are interminable attempts to connect…
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Is There A Way To See What Files Av Plus Is Scanning?
Hello; Often-times I see the blue bar on the right-hand panel of the security widget (anywhere from 10-70% full), which I believe indicates that a file(s) is being scanned. Is there a way of finding out which file(s) is being scanned? Thanks in advance for any help. Regards, Tonia
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[resolved] Creating Exclusions: Are All Files Within Excluded Folders Omitted From Scans?
Hello; I am getting a little frustrated with BD continuously scanning my system and using up resources (bdagent and vsserv) when I know my system is clean (I recently ran a full system scan). I would therefore like to configure BD to simply monitor my online browsing activity and any new files I create. My question: can I…
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How To Obtain A Free Upgrade From Bd2012 To Bd2013?
Hi; Can anyone please tell me how to go about getting the free upgrade from BD 2012 to 2013 as mentioned in a previous post? I have BD 2012 AntiVirus Plus, and after the latest update run today I see in the “About” page that I have build 15.0.39.1639. Thanks to all who take the time to respond. Regards, Tonia
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[resolved] Full Virus Scan Files Omitted Because Password Protected But The Files Are Not Password P
Hello; I took advantage of the free upgrade and upgraded to BD Antivirus Plus 2013. I recently did a full system scan and the results showed that over 3000 files could not be scanned because they were password protected. However, when I checked the log, almost all of these files were clearly NOT password protected (I could…
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[resolved] Cannot Remove Virus – No Access Rights
Hello; I ran a full system virus scan using BD Antivirus Plus 2013 and one virus was discovered (Trojan.Peed.Gen) but which was ignored (not quarantined) because “user did not have proper access rights”. I am the sole user on this laptop, and have it configured so I have full admin rights. My question: why am I not granted…
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Compatibility With Free Malwarebytes
Hi; I have Bit Defender Antivirus Plus 2012. Can I install the free version of Malwarebytes in addition to BitDefender? My understanding is that the free version does not use a real-time scanner and should therefore be OK to have both programs installed on a system. Any help would be appreciated. Tonia
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Questions About Autopilot Turning Off, Malwarebytes Compatibility, And Auto-scan Feature
Hello; I’m new to the forums and this is the first time I use Bit Defender (I have Antivirus 2012 Plus). My questions: 1) Can I install the free version of Malwarebytes in addition to BitDefender? My understanding is that the free version does not use a real-time scanner and should therefore be OK to have both programs…
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Any Way To Completely Disable Bd?
Hello; I’m getting a bit frustrated with some issues I’m having with BD Antivirus Plus 2012, and this leaves a bad taste when trying to resolve problems. Question: is there any way to completely disable BD? I would like to use this feature to do some troubleshooting. Turning off autoscan and autoupdate still results in…
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Autoscan Of Removable Devices
Hello; I’m getting a bit frustrated with some issues I’m having with BD Antivirus Plus 2012, and this leaves a bad taste when trying to resolve problems. Question: why does BD try to scan a removable device even when I have the autoscan for this feature disabled (settings/Antivirus/vulnerability/media autorun)? Is there…
