Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

busterbuddy

Comments

  • Thanks for the reply . I have not installed any anti-malware program and have done so several times to uninstall BitDefender also with the tool . I also made windows restore. Where i can download last beta version? https://malwarebytes.app.box.com/s/870cwb9g...wa1zb83n08qxgfy
  • I just downloaded the free edition (not real time protection) of Malwarebytes on their website. When I want to install the program Intrusion Detection System blocked the installation... False positive? Can anyone reproduce this issue? First time I see intrusion detection system in action since 3 years with bitdefender Not…
  • Installed BD TS 2016 on Windows 10. After encountering many issues I tried to run the New Uninstall Tool to revert to 2015. Unfortunately BD Agent is left on the system and can't be removed since it sees BD 2016 still installed (wich is not true). Now I can't even reinstall BD TS 2016 since the installer won't show up. The…
  • Thanks lionet for taking the time to try to help me :-) and thanks to Rohuigh also. as always :-)
  • Hiya, I don't use profiles, I find them a bit of a pain. Go into the Bitdefender GUI, Tools, Profiles and uncheck "Let Autopilot Manage My Profiles". In the Game profile make sure that the "Postpone Windows Automatic Updates" is unchecked. Ro. Hi Rohuigh :-) Yea good idea, but I kinda like the Auto Pilot gimmick:-) What…
  • HI hawki, You use the past tense... so everything is back to normal, or not? Which is the computer you use? (in a previous topic, you talk about two (or more) computers...) Did you try to repair Bitdefender? Regards, L. I guess my context is bad. No this remains an issue. My profile is still stuck on game. I shut off…
  • @ hawki Please let us know if you still need help with this. Hi Georgia :-) I'm OK Now. On first try got the same error. But then clicked on +this device - the name of my PC was listed but I realized that it was from an old PC and BD TS had never been installed on my current PC so clicked on +this device and it downloaded…
  • Nope did not have to put in a ticket the first time. It fixed itself. Must have been a temp system error. Will try again on this one. BD Just knocked the latest AV comparatives June real-world test out of the park :-) http://chart.av-comparatives.org/chart1.ph...rt=1&zoom=2
  • Hi all4all, You could contact BD customer care now there: BD contact unless an admin on the forum asks you to send him a PM with your details to investigate. Regards, L. Customer Care requires a License Key. When I bough BD TS 2015 MD all I got was an email from Avangate with a link to MyBitdefender. I never got a license…
  • At least you had the humility to post back concerning what happened, hawki...not many would do that but to just let it go and hope everyone else would forget about it Besides, your above post may help someone who goes through the same thing, and helps them concerning what to look for and how to interpret a possible BD…
  • OK :-) My Apologies to Bitdefender and Avangate and thank you to Bitdefender Support's responses to my ticket and/or post. My Bitdefender License is still in effect for the proper remaining days. I guess I did not understand how to use BD TS 2015 MD: When I opened My Bit Defender, there showed a red warning stating: "There…
  • NB: As you can see I was mistaken in my original post. I did in fact receive my Avangate Order Number.
  • I purchased Total Security 2015 Multi-Device on December 5, 2014. I had not used it in a while but decided to use it today. When I opened MyBitdefender from the link provided by Avangate when you make your purchase it says my license has expired!!!!!!Sure. Of course it's expired. My one year license is already over one…
  • Congratulations Bitdefender team, on a product well done, with a very good review of the 2015 Internet Security in the report itself Not to diminish the excellent work you've accomplished, but if we could follow that up with a bit more Mod/Tech support here on the forum, could put you over the top as far as those who would…
  • Yesterday I reported the this produict had no updates for 12 hours after the initial post installation update. This has happened again today - no updates in almost 20 hours. My EVENTS page shows absolutely NOTHING, no updates. It's set to show ALL dates and under UPDATES the page is totally empty. I no longer see those…
  • Thanks again Rohugh The lack of updates is going to force me to uninstall it and wish I never bought it. $100 for a product that doesn't update is absurd. This is not the only security forum I participate in. I am an active participant in other security and I intend to share my experience there so as others will not be…
  • Hawki, The build and virus definitions are nothing to be concerned about, my build now shows 7.58163 - this always increases and time differences and location between us will account for the difference, and the virus definition numbers go up and down, up as important ones are added and down as they consolidate and compress…
  • . MORE: Not enough time to post edited version. I am not completely sure on details of TS Multi-Device yet, it is too new but as yours shows Bitdefender Total security right click the icon in the system tray and choose "About". It should show as the attached (the virus signatures may be slightly different). Thanks Rohugh…
  • I am not completely sure on details of TS Multi-Device yet, it is too new but as yours shows Bitdefender Total security right click the icon in the system tray and choose "About". It should show as the attached (the virus signatures may be slightly different). Thanks Rohugh :-) Build No, is slightly different - the one you…
  • Thanks Nesivos :-) I'm not trying to be critical -- just want to make sure that if there are some bugs in the program, which is to be expected with an initial release that someone knows about them. The file it gets stuck on is a tough one. Even Webroot's speedy scanner takes 7 minutes to scan the file and some defraggers…
  • Thanks Nesivos :-) I'm not trying to be critical -- just want to make sure that if there are some bugs in the program, which is to be expected with an initial release that someone knows about them. The file it gets stuck on is a tough one. Even Webroot's speedy scanner takes 7 minutes to scan the file and some defraggers…
  • Hiya hawki, Ro. Hello again Rohugh :-) I forgot to thank you for taking the time to try to help me.
  • Hiya hawki, There have been a number of automatic updates for my BD TS today. Have you tried running a manual update from the GUI? I assume you are on Windows, if so you can always try a repair in case something was not downloaded correctly. Control Panel>Programs and Features>Bitdefender 2015 - double click and choose…
  • Hello:-) I installed BD Total Security 2015 late last night EST. I downloaded the initial update and got the message in my Events Log that I had to reboot which I did. Since that time according to my Event Log I have received NO UPDATES. Had tried manual updates several times with NADA BUT, I just noticed that I received…
  • Hello: I installed BD Total Security 2015 Multi Device at 3AM EST -10AM Romanian Time 1) After the initial update that required a reboot, my event log shows I have not received any further updates. I just noticed that I received one update approx. one hour ago :-) YAY! (at 2:37 PM EST)
  • IDS is less relevant under 64-bit windows than 32-bit because of the architecture differences. Until specific threats are written to counter the following measures, 64-bit Windows has better protection against certain risks out of the box than 32-bit. A Standard unmodified installation of 64-bit Windows requires signed…
  • Is this issue as serious as it sounds, or would another layer of BDIS prpotection protect your PC from this apparent flaw in IDS for 64 bit? Could someone please explain to me what threat this deficiency in the IDS on 64 bit systems poses to a user of a Windows PC? To a non-techie such as myself it sounds serious - serious…
  • why no reply ? when Bitdefender co. will repair the 64 bit version (IDS) for windows 64 bit Is this issue as serious as it sounds, or would another layer of BDIS prpotection protect your PC from this apparent flaw in IDS for 64 bit?
  • Is there a wat to get The Security Status Page to show if you have no Security Alerts?
  • One other thing. When I first tried to install the New BDIS on my W7-SP1 it would not install and run properly. I then uninstalled Malwarebytes Premium 2.0. After the New BDIS was running I re-installed MBAM Premium 2.0. Turning off the real-time protection in MBAM may have sufficed. Anyway no apparent conflict since…
Default Avatar