dbrisendine ✭✭

Thanks for the update. 👍️

Is that the latest BETA (but not Final / Release) version? Thanks for the information, by the way.

Latest version:

Glad that helped. I have had to do this in the past as sometimes the version updates will hang (I suspect due to MS Windows more that BitDefender).

Does the problem happen if the Office 365 program is opened first and then the VPN is started?

You may have to clean the current installation from your system by using the Uninstall Tool and then running a fresh install from your Central Account. The Uninstall Tool is available here

Problem #3 - Did BitDefender find any malicious files or apps? If so, BitDefender will reset certain system values to Microsoft Defaults as part of the remediation routines.

Not official Bitdefender policy but you can try the steps here: https://antivirusinsider.com/install-bitdefender-2017-offline/

Run the proper uninstall tool from this site: https://www.bitdefender.com/site/view/uninstall_consumer_paid.html Then reboot the system, download the setup from BitDefender Central and see if that will install.

Change the Security Center service startup from Auto Delayed to Auto .... Any change in BD status?

Same issue but a restart of the system seems to allow the firewall to register / start. BUT I do get a Security Center "Action Needed" status in the Notification Tray even though BD TS2018 is running.

What programs were trying to save the files? My MS Office / Open Office programs can save files to those locations just fine. However, I do find it annoying that an installation will 'fail' just because it can not save a icon / link to the desktop.

My BDTS2018 has no problems connecting to VPNs (via openvpn drivers). Just to help with additional information, what does your WiFi Security Advisor show as your network type (Home or Public)? If you are using a wired connection, what is that set to? Mine is set to Home and is a WiFi connection via a modem that only has…

Regardless of what directory the files are in, if About > Version shows 22.x.xx.****** then you have a 2018 product.

You opened a ticket ... good. Please keep us updated if you will. Thank you.

Have you restarted your system since the BD update? You may have to do a total power down and restart to load the new drivers, etc.

Sorry for your troubles. I can not confirm this issue; it seems to work fine on my system. However, in viewing your video, are you trying to make a new file inside a Safe Files location? Safe Files > Protected Folders gives a list of the monitored / locked locations.

In TS 2018, go to Main screen > Protection - View Features > Firewall Settings (the little gear in the bottom of the Firewall box) > Rules > Add Rule . Select Apply this rule to all applications = Yes. The click on Advanced > Custom Remote Address = Yes. Enter the IP address for your printer there. Leave the port number…

The printer was wireless or wired?

From the Main screen > Protection - View Features > Safe Files > click Off. Run the installation and it should have access to the desktop to make a new Icon. Then turn Safe Files back On.

Yes, the latest version of Win10 has added the 'improved' WD Security Center. It is part of the plans to migrate as much of the old style Control Panel applets into the Win10 style controls.

Is your OS Win10? Is this Windows Defender (AS ? AV program) or Windows Defender Security Center (system security monitoring center)?

4 hours ago, crisoliv said: Hi, could you please inform us what is the Latest Build number and its release date? ...... Thank you. +1 on that. This does seem to be the norm on the other versions (v2017, v2016, etc.)

Does SafePay monitor any browser? Yes, it should (2017 did so on my system but I only use Chrome now so I can say that v2018 SafePay does monitor Chrome). Note that SafePay is a Chrome based browser that Bitdefender has locked down to only allow itself and the banking / purchasing sites access to. Wallet does work very…

Did you use the uninstall tools ( the one for 2018 is here and the the one for 2017 is here )? These clear all the executable files for Bitdefender off your system so a new install should work better then. Any malware issues or any firewalls installed? Any other real time scanners running on your system?

I would say that this IS BitDefender v2018. For me, this happens after 36 hours of continuous system on time (meaning no restarts or reboots for 36 hours). Other devices on my network have no problem connecting and staying connected to the same network including two Smart Phones, two other laptops running BD Total Security…

What other security software are you running with BD 2018?

Confirmed that this works. Thanks for the reply and have a great day.

Just to get some further information on this: What does the Wi-Fi Security Advisor show your network connection as - Home or Public ? (To view this go to the main screen > Protection features > Vulnerability > Wi-Fi Security Advisor). Also, what is the Network Adapter setting ( Protection features > Firewall settings [gear…

Based on your screen shot, you are being notified that a application is trying to ( or is going to ) modify some of your Safe Files. If you do nothing, the application will be allowed to modify the file(s) this time but you will be notified if it tries to modify any Safe Files in the future. You can add the application to…