Niels ✭

Dear bettman, Please try the suggestions in this topic. Kind regards, Niels

Dear blitz, Please try this work-around: Open BitDefender switch to advanced view go to the antivirus section, high light the shield tab if you have set the slider on aggressive please press on custom level and uncheck scan http traffic and press on ok. Kind regards, Niels

Dear ozyalcin, If you are using vista: please right click on the outlook shortcut and click on run as administrator. Be sure that outlook isn't running: press these 3 buttons together: ctrl+alt+delete go to the processes tab and see if you find outlook.exe, if so select it and press on end task. After that: Press the…

Dear stelorone, BitDefender doesn't automatically installs it's firewall driver again when you change network cards. Can you please do this : press the windows button together with r now type this: devmgmt.msc press enter. Go to view,show (display/view) hidden devices, now expand network adaptors you should find…

Dear Partogi, Ok, that is good. I mean windows installer didn't get mixed up with BitDefender installer package. I didn't bought BitDefender Total Security 2009 but upgraded from version 2008. So the size differ is that I don't have the online back-up modules. My size is 170 MB. Can you please do this go to start,my…

Dear riptorn, Can you please do this: Press the windows button together with r now type this: msconfig press enter,select the startup tab. Can you please make a screenshot of what items are started? Kind regards, Niels

Dear Henso, Did you rebooted your pc? You should have done that. Otherwise you will see the red x. After you ran the uninstall tool the first time. Just run the removal tool one more time after you have rebooted the first time. You can always try what crysty2k5 said. registry leftovers can cause a slight system slowdown,…

Dear Davonator, Are you using a 64 bit version of windows? Can you please do this: Press the windows button together with r now type this: regedit press enter. Now right click on it and select permissions, verify if your user account,the administrator account has full control (allowed),read (allowed) if not change it and…

Dear iamal, Good to hear that it worked. Glad that I could help you. You are welcome. Sometimes after a product upgrade you need to reboot your pc. But sometimes you don't see a pop-up. Does the issue still remains after a reboot? How many free memory do you have? It can happen that when there is too few free memory you…

Dear Partogi, Can you please see if you find an entry or entries that looks like this: 12.X.XX.X ? If you found multiple entries than the removal of an earlier version or the installation failed. That can cause a very big size when you take a look at software. Kind regards, Niels

Dear ronchicago, Glad that I could help you. That is a great suggestion. Can you please post in this topic? I am only a volunteer. Kind regards, Niels

Dear Partogi, Can you please download Windows install Cleanup. Install it and run it afterwards. How many entries with BitDefender in the name you find? The size always increase with a few MB's when a product upgrade is installed. Kind regards, Niels

Dear Dan A, You can always post this as an suggestion for upcoming versions of BitDefender here. Kind regards, Niels

Dear iamal, To start you need to have a compress tool such as winzip,7zip,winrar,... to be able to try this: Please try this: right click on the installer package, and choose extract to (the best thing is that you let your compress tool extract it to e.g bitdefender_total_security_2009_32b now open that folder and double…

Dear pjb5064, Try to enter the host name (the name that is listed when you click on add computer of the other computers that you want to add) instead of the ip-address. Kind regards, Niels

Dear Peter30, 1) That service is started when you start an on-demand scan: deep,full,quick scan. That is the reason why it's being set on manual. It's part of the scan engine. 2)I would like that you try this: press the windows button together with r now type this: msconfig press enter. Go to the startup tab. Uncheck other…

Dear Davonator, Are you using software that logs an installation so the software can remove everything when you want to remove the software? If so I would recommend that you temporary disable that software. I am speaking about tools like Total Uninstaller,.. I suggest that you first try a repair installation: Click on…

Dear ap852, Sorry, that I wasn't clear but like ronchicago said you shouldn't have minimized the explorer window of the file vault you have opened. If you want to delete the file vault please do this: Open BitDefender switch to advanced view,go to encryption section,uncheck file vault is enabled, click on yes. Now delete…

Dear Lily, I don't have access to your ticket-id. When you have installed BitDefender, please keep the left shift button pressed after you have seen the BIOS screen. Can you please do this press the windows button together with r now type this in the blank field next to open: msconfig press enter go to the boot.ini tab…

Dear wink, Glad that I could helped you. You are welcome. What you also can do is excluding folders or files. To do that please open BitDefender switch to advanced view, go to the antivirus section,high light the exclusions tab. That is also handy when there is a false positive, when there isn't and exception signature yet…

Dear ap852, Do you have opened any of the files that you have stored in the vault? If so that is the reason why you can't lock the vault again. About method C you are right that doesn't also work on my computer. Kind regards, Niels

Dear VijayIND, Can you please try to exclude the following in Mamutu: Click on start,computer,Program Files,BitDefender 2009 and exclude the BitDefender Innerfire folder. That is the folder where the the modules of B-HAVE are stored. Or just exclude midas32.dll,neurons.dll and the other files. Kind regards, Niels

Dear POWER, Can you verify if the terminal services service is running? Right click on it choose properties by start up type select manual press on apply and ok. Kind regards, Niels

Dear T3hGh0sT, If it still fails please try this: Download the latest .net frame work version. Remove .net framework by using this tool.Press on cleanup. Reboot your pc and install the latest .net framework version. Try to remove previous versions of visual c++ by using Windows Install Cleanup Select Microsoft Visual c++…

Dear Tiedwai, It might be that BitDefender prevents the deletion of these restore points. Open BitDefender switch to advanced view go to antivirus,high light the shield tab, uncheck real-time protection is enabled choose 5 minutes. After you have done that: Click on start,right click on (my) computer,choose…

Dear Hammey, If you want to reduce the amount of files, folders,... that are scanned you can do this: open BitDefender,switch to advanced view,go to the antivirus section,high light the shield tab,press on custom level,by scan accessed files press on +, select scan program files only press on ok to save. Kind regards, Niels

Dear Dan A, Currently BitDefender Antiphising protection only works with : Internet Explorer Mozilla Firefox Yahoo! Messenger Windows Live Messenger Kind regards, Niels

Dear wink, Where did you changed the actions to take? You must know that only changing the actions for the realtime protection don't have effect on the on-demand scans. If you want to change the actions during an on demand scan you have to do this: go to the antivirus section,high light the virus scan tab. Now right click…

Dear Louis_3VI, You can temporary disable BitDefender realtime protection. To do that please open BitDefender,switch to advanced view (by clicking on it when you are in the dashboard), go to the antivirus section,uncheck real-time protection is enabled. There you can choose for how long the realtime protection should be…

Dear Davonator, Can you please go back to Program Files,Common Files,BitDefender,BitDefender Firewall. Now right click on netsf.inf and choose install, do the same thing for netsf_m.inf. What other files are present in the BitDefender Firewall folder? Normally you must find files with the following names:…