Alexandru_BD admin

Hallo, Lesen Sie Bitte diesen Artikel, um diese Funktion (WLAN-Sicherheitsberater) zu konfigurieren oder zu deaktivieren: Ich hoffe, das hilft. mit freundlichen Grüßen, Alex

Hello @Vinju1274, While I appreciate you joining us here, kindly be advised this is a public forum and it's not recommended to share your invoices or any other personal information such as your email address. Please note that refunds, subscription adjustments or cancellations cannot be issued in the community, therefore I…

Hello, Bitdefender Email Protection can appear disabled for several reasons, even if you have an active subscription. These reasons include: Password change: Changing your email account password can cause Bitdefender to lose access to your mailbox. Access manually revoked: You may have accidentally or intentionally revoked…

Not possible. The Bitdefender VPN app is designed to be installed on Windows, Mac, Android, and iOS.

Hi @Rock.87, When it comes to the forum account, logging the user out from all connected devices is not possible, since each browser has it's own unique session data which are not connected to one another. We're also using OAuth2 SSO, so this is not something feasible to do in this scenario. As for the second suggestion,…

Hi @VineRider, A new product update for Bitdefender Antivirus for Mac is expected to be rolled out towards the end of November, or at the beginning of December, at the latest.

Hello @Kunal0307, Based on my findings, the Support teams replied to your inquiry two days ago and offered to provide further advice and troubleshooting for the technical situation you have reported. They will also follow up today, following my request for updates. As such, please check your inbox for their replies,…

Hello @Kilrymont, If the VPN connects automatically for you, check if any auto-connect settings are enabled. From the VPN app dashboard, click on Settings, then go to Auto-connect and make sure all available options are disabled: Regards, Alex

Now, I feel I must add a bit of context here and better explain a particularity of this feature. Let's say that you add the website xyz.com to split-tunneling. If you then go to xyz.com, this site's traffic will be routed outside the VPN tunnel for you. However, if for some reason the website xyz.com makes requests to…

Hello @LAlex and thanks for sharing your findings here. The developers will test this scenario and check if there's any problem there. I'll get back to you here as soon as we have news. Regards

Hello, Have you tried to turn the ATD switch ON and OFF a few times and also logout and login again in Central to check if the status finally updates itself there as well? I think this would be the first step to try, then if the issue persists, maybe start from scratch and uninstall Bitdefender from that device, remove it…

Good find @Gjoksi 👍️

No idea about _.!%#@$, but its unusual name can be characteristic of temporary or system-generated files. Such files are often harmless. What you can do is to check your device for any unfamiliar or recently installed apps, and If you find any suspicious apps, consider uninstalling them. Apart from this, if Bitdefender…

Hello @stevemargulis1, Click on that button:

Il n'y a rien de caché, ces informations sont affichées sur la page produit que vous avez partagée précédemment - https://www.bitdefender.co.th/total-security j'ai pu le trouver et je ne parle pas thaï. 🙂 Sur le même site, si vous cliquez sur "Contactez-nous" vous trouverez les coordonnées: Customer Service Home Users:…

As for Port scan protection, like the description there says, it detects and blocks attempts to find out which ports are open. Port scans are frequently used by hackers to find out which ports are open on your device. They might then break into your device if they find a less secure or vulnerable port. I think that when it…

If it's a home network, Home/Office is always recommended. Bitdefender applies a basic set of firewall settings depending on the type of network you are connected to. It can be set to: Dynamic - Let the firewall choose between Home/Office & Public Home/Office - Allow all traffic between your computer and computers in the…

@camarie do you have any advice here? What could possibly cause the freeze in this case? I think to find out exactly some logs may be required there..

Hi @southerndoc, Can you be more specific and tell us to what pop-ups are you referring? Because the Scam Copilot shoud not display continuous notifications out of the blue for no reason. Perhaps you can attach a screenshot for when this happens? Thanks

Hello @RonAtbitdefender, Certain services have mechanisms that block VPN traffic. This can lead to issues with apps like streaming services, online games, and email clients when Bitdefender VPN is turned on. Check if the instructions from this article help: Let me know what worked for you. If nothing helps, then this…

Hello, If the steps to activate Email Protection don't work for some reason, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State your contact…

Yeah @Eno-Scott, we stumble across such spam posts occasionaly, that may sometimes evade our anti-spam filters. What some of these spammers usually do is that they insert some kind of introduction, or a text that they think matches an ongoing discussion, then they insert some kind of hidden url in their comment, sometimes…

Hello @pawl, I have one question here: is the new activation code for an identical license/subscription as the one you previously had? (e.g. same product, same number of slots) Because if you already entered the new code, however, the validity has not been updated in the Bitdefender UI on the protected devices, this most…

Well, I guess I can provide some basic advice here. Now, if you are referring to ways to protect your Bluetooth connections, I can think of some good practices. For example, rule number one would be to turn off Bluetooth when you're not actively using it, to reduce exposure to potential threats. Another good practice in my…

Hello @NoCoolUserName, Do you perhaps have the Bitdefender Anti-tracker enabled, or any other browser extensions that could interfere with the way the page is being displayed, like Ublock Origin, etc.? If yes, check out this article: If this is not the case, try clearing the cache & cookies, reset your browser or use…

Hovering doesn't work for ideation voting and this is currently a platform limitation. By default, all ideas can be upvoted. When a user clicks to upvote an idea, +1 is added to its Ideation score and this is what matters most, the number of votes the idea collected, in my opinion. Polls do provide this option though,…

Did you read the article I shared? 🙂 It explains what happens: But in a few countries, using the VPN feature to bypass these restrictions might be against the law. To respect local regulations, Bitdefender has made it so the VPN feature doesn’t work in these countries. When you try to use Bitdefender VPN in a country with…

Hello, This would be the Wi-Fi Security Advisor. It analyzes how secure a wireless network is, and when necessary, it recommends you use Bitdefender VPN. The Wi-Fi Security Advisor monitors the following networks: Home Wi-Fi, Office Wi-Fi, Public Wi-Fi. To turn ON or OFF the Wi-Fi Security Advisor notifications: Click…

To add here, the developers always analyze feature requests based on many criteria and some will not be implemented even if they may have low complexity, as long as they do not provide value for a relevant mass of users. The priority is to develop new things that bring additional benefits and protection for all users, as…

Hello @Rich A and thanks for joining us here. I'm sure there's an explanation for this. Indeed, 2Checkout (formerly Avangate, now Verifone) is the authorized vendor of products and services sold on the official Bitdefender website. This popular payment platform provides a secure and streamlined checkout process, making it…