Alexandru_BD admin

Hello, How exactly is the computer connected to the Internet (VPN, proxy, etc)? This article covers the most common update errors. I can't find 1020 either, however judging by the error description, it has to do with the internet connection: If you click Update in system tray does the update succeed?

Hi, I appreciate the interest here. 🙂 Development starts in January and the release is being pushed for Q1 2025.

Hallo, Für den Kontowechsel benötigen Sie keinen Schlüssel. Wenn Bitdefender auf diesem Gerät installiert ist, gehen Sie einfach zu Konto wechseln und geben Sie die E-Mail-Adresse des Central-Kontos, in dem das Abonnement aktiviert wurde, sowie das Kontokennwort erneut ein. Sie müssen das Konto jedoch höchstwahrscheinlich…

Based on the release notes, the autolock interval was changed to 30s for mobile only, because biometrics can be used. The developers are also looking for ways to implement this change for extensions as well, however, I don't have any additional insights or ETA at this time.

Thank you @Flexx. Now let's see if @Jamu849 follows up with some feedback.

Hello @mr.arv, The Wi-Fi Security Advisor doesn't actually detect Wi-Fi signals, it detects the network to which the PC is connected and evaluates its security. So, for example if a home network is considered unsecured or unsafe, configuration recommendations to improve its security are displayed. But first the PC must be…

Thank you for your confirmation @pawter and I'm glad I could help. 🤝

Yes, I confirm the steps are the same.

Hello @Cisak, I think Netgear Armor comes close to what you are looking for: https://kb.netgear.com/000059435/What-are-NETGEAR-Armor-s-features But it doesn't really have a sim card. Happy Holidays! 🎄 Regards, Alex

Excellent reply in my opinion. 🙂

Hello @gnault, Have you already requested a refund for the Total Security subscription? Prior posts indicate that I will get a credit for my total purchase but that did not happen - Prior posts from where and what does "credit" mean? Are you referring to a refund? So, in the event you just purchased Total Security and…

Hi, Indeed, these unwanted pop-up messages seem to be from McAfee, but they’re not. The messages are ‘spoofed’ (fake) messages that pretend to be from McAfee and try to trick you into clicking one of their options. The antivirus doesn't actually detect them because these are fake web-push notifications from the browser.…

Hello @Reggae Greggae, By the looks of it, it could be this: If that's the case, it can be a challenge to solve and frustrating indeed. But the steps provided in the above article may help. If not, I still think the Support teams may provide further guidance regarding this. As for the Paypal dispute, I would strongly…

😉🤜🤛

@Flexx I know you have a very good command of the context menu, what do you think of these errors?

Hi, @Cphale does this happen on iOS or Android? And what does "locked" actually mean? Was the subscription successfully activated in Central and does Mobile Security on your device indicate otherwise? Have you tried to use the "Switch Account" feature to re-enter your Central account credentials in the Mobile Security app…

@BlackHawk99 no harm done, it's good to spread the word and thank you very much for bringing this to our attention. Also many thanks to everyone who contributed here! 🙏 This is a good example of people taking action and doing their part to raise awareness. We need more people like you.

Hi @Doug H and thank you for joining us here. I'll address each question below: Yes, the firewall is included in Total Security, Premium Security and Ultimate Security .If you click on each suite, it will take you to the product page where you can simply scroll down to see what's included. All above suites are based on…

Hello @pawter, I believe the below article may prove useful. Check the steps from here and let us know what worked for you: Regards, Alex

Yes, Android doesn’t allow more than one VPN to be active. The same applies for iOS. If the smartphone or tablet is already connected to another VPN app, then a second simultaneous connection from Bitdefender VPN will not be possible. For Android, you can try the troubleshooting steps from this article: If any errors are…

Hallo, Ich werde hier einen unserer Entwickler markieren. @camarie. Sie sind derzeit nicht erreichbar, aber sie werden diesen Beitrag sehen, sobald sie ins Büro zurückkehren. Aber sie werden auf Englisch antworten. Es tut mir leid, dass ich Ihnen eine allgemeinere Antwort gegeben habe, aber so funktioniert Safepay im…

⚠️ Providing Sufficient Information in Posts In order to maintain the quality and effectiveness of discussions within our forum, we have implemented a guideline regarding the level of detail required in posts seeking assistance or input from other members. Why This Guideline Exists Our community is dedicated to helping…

Hello, Can you elaborate what "not very stable" actually means? Does it disconnect, does it get stuck in reconnecting, are there any network speed fluctuations? If you are using the Premium VPN version, there are no traffic limits, however, if you are encountering connection issues, there's a list of things to check and…

Hi, Autolock will be set at 30s in this update. Then, in another update (not the one above), users will be able to decide how often they have to re-enter their master password. Regards

Hello @jonava, When i go into bitdefender then my account. i can be doing a transaction then it shuts down on me. - Could you please elaborate on the situation? When saying "Bitdefender" then "my account", to which account are you referring to and what exactly is the connection between these and the bank account? Are you…

He's out of office.

Hi, Camarie is out of office until January 4th.

Correct, based on your screenshot @Rock.87 it looks like you are referring to the notifications you get when someone tags you on a thread. And since we practice tagging quite often, it's natural to receive such notifications, if they are enabled in the settings. In the future, I won't tag you again if this bothers you.

Bonjour @Phils, Si cela ne vous convient pas, je pense que vous pouvez contacter les équipes de support pour demander si quelque chose peut être fait pour que vous ne perdiez pas la validité restante de l'abonnement/licence précédent. De plus, si vous décidez de les contacter, assurez-vous que la fonction de renouvellement…

Hello @lost_davanci, Can you check if it works with the firewall OFF as well?