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Kommentare
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Hi, I noticed you have a ticket raised with the Support teams and they will get back to you shortly. I think they may require a screen recording to further investigate, which you may upload on the case. Regards, Alex
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Yeah, the thing is not all models are listed there, but usually the culprit is the same..
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Yeah, that sounds about right. 🙂
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🔄 An update has been released for Bitdefender Mobile Security for Android - version version 3.3.236.2418 (Hotfix) with the following notable change: ✔️ Fixed: cannot turn ON features (Anti-theft, Scam Alert, App lock)
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Hello, Yes, I have news here. A new build is rolling out for BMS and it's at 99% - version 3.3.236.2418. All users encountering this issue should update to the latest version. Thank you everyone for you input, feedback and patience. 👍️
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Hello, @JayRe I've asked one of our technical leads to get back to you as soon as possible. Thank you for your patience. Regards, Alex
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Hi, Check if this article helps: Regards, Alex
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Hi, Not sure if the issue persists here, but in the event alert mode doesn't work as expected after the latest update that should fix this behavior, then it's the Support teams who must investigate this further and find out what's happening there. I've seen some positive feedback as well, thus again this requires a closer…
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Hi, Also check if this article helps: Regards, Alex
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Hello @T_AJ and welcome to the Community. What I would suggest is to use setpushevents. You can follow the instructions from this article: There is no option to getincidentslist. Regards, Alex
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🔄 An update has been released for Bitdefender Antivirus for Mac - version 10.0.0.20 with the following notable changes: ✔️ Bug fixes and improvements
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Yes, Norris showed some amazing pace, he was undoubtedly the fastest man on track and the times he was doing on the mediums were incredibile, as Verstappen himself admitted he could do nothing to catch him. The next Grand Prix is in Imola (17 - 19 May) so mark your calendars. The iconic track hosts the first European round…
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Scuderia Ferrari HP had a solid performance at the Miami Grand Prix and a well executed strategy that brought Charles Leclerc back on the podium. Carlos Sainz secured fourth place, scoring precious points for the team. Congratulations to Lando Norris for his maiden win in Formula 1!
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Hi, It's good to be back @garioch7 🙂 @MartijnS I don't have access to your open case but I'm sure they are referring to the VPN+ Safepay issue and not Web Protection turning off on Android, that's another story and there are some challenging aspects of the OS that are interfering with the app in that scenario, as explained…
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Yes @DIVERSE that's one of the key improvements when it comes to these notifications. Obviously they couldn't remove them altogether, but I think this is a rather elegant solution to the problem. It is essential to continue to log events for each incident, but limit the amount of pop-ups that get displayed, regardless of…
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Sir @Gjoksi always a pleasure, thank you for being so kind to tag me here. 😁 I hope your day is going well. To give everyone here peace of mind, yes, the offer to upgrade to Premium Security for FREE is legitimate, however, please note that this has been offered only for eligible Total Security users under specific…
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Hi, Are you referring to the VPN network speed?
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Hi, I'm looking into this. Thanks for following up with your findings.
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🔄 An update has been released for Bitdefender VPN Standalone iOS - version 2.1.0(6) with the following notable changes: ✔️ Integrate SDK with DNS filtering capabilities ✔️ Integrate SDK 6.3.0
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🔄 An update has been released for Bitdefender VPN Standalone Android - version 2.1.5.133 with the following notable changes: ✔️ Updated kill-switch notification texts and agreement text ✔️ Updated VpnSDK ✔️ Added extra codes for possible vpn errors
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🔄 An update has been released for Bitdefender Mobile Security for Android - version 3.3.236.2417 (Hotfix) with the following notable change: ✔️ Fixed: when asked to turn on features, nothing happens (Antitheft, Scam Alert, App lock) ✔️ Fixed: cannot start a manual scan
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Hello everyone, Just jumping in here to let you know that a task has been opened for the BMS devs last week following your reports and was completed just earlier today, so we are expecting the fix to be deployed with the next product update, and that should be released asap. Thank you for your patience and understanding…
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Hello @MartijnS, I have asked our technical leads to get back to you asap. They have acknowledged the issue, they are investigating further and as soon as they have news, they will send you an update along with further instructions. I have also received your private message. I cannot pronounce myself regarding the…
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Hi, Yes, Egypt server should definitely be available. Maybe you are referring to a point of sale/reseller in Egypt? Please clarify. Regards, Alex
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Ok then it's back to the drawing board. May I kindly ask you to send a message to the Support engineers on the open ticket and inform them your Bitdefender is up to date, however, the initial issue you have reported persists? Thank you.
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Hi @GxG, That IP can still be assigned, but there is no manual method to choose it, or any way to force the application to ask for that particular IP. Most VPN solutions, including Bitdefender's VPN use advanced IP cycling and recycling mechanisms as part of the technology responsible for ensuring privacy and…
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Hi, I think you should create a ticket as well, if you wish. This way you will receive updates first hand. Thank you!
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Hi, This can be sorted out by the Support teams. Cheers, Alex
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Scuderia Ferrari marked the return of the Chinese Grand Prix to the calendar with a fourth and a fifth place courtesy of Charles Leclerc and Carlos Sainz.
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Hmmm.. try to click 'dismiss' and see what happens: