New VPN release issues

MillardFrymore

Ever since the new VPN rolled out about a week ago I have encountered more problems than I ever experienced in any other release/update. For example:

Dropped VPN connections - whether in a wired or wireless environment the VPN connection drops then if it comes back the transfer rate goes to a crawl < 5Mbps.

Constant need to reconnect to the service. I have to check several times a day to verify that the VPN service is active.

Blocking connections to my internal network shares from my DLNA.

"bad gateway" errors to sites when connected to random VPN IP's - ie, seattletimes.com

When in wireless mode inability to scroll through the locations list - stops at Canada.

I have created a support case, however I just wanted to get this in the blog so if other users are experiencing the same issues, maybe Bitdefender would see this and fix their software. Sadly, it appears we're all beta testers now. end rant

Gjoksi

Hello.

I'll tag @Alexandru_BD to take a look here and check on your ticket's status.

Regards.

Alexandru_BD

Hello @MillardFrymore,

The Support representatives will get back to you shortly. In the meantime, may I kindly ask you to switch protocols and check if the connection remains stable when using Wireguard? This would be a temporary workaround until the engneers get to the bottom of this.

Thanks,

Alex

Pocket A

I have the exact same problem. I’ve reinstalled, reset settings etc and nothing resolves it. Can you help me?

Flexx

https://community.bitdefender.com/en/discussion/comment/343869#Comment_343869

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

ozzy85

I am having a very similar problem......updated yesterday and now cannot connect on any protocol and VPN settings.

Spent 5 hours uninstalling, reinstall, change protocol.

It works without it on.

It is driving me insane

ozzy85

Wireguard seems to be functioning at the mo....using this for the time been.

Alexandru_BD

Hello,

I think the first step would be to use the links below to download and install the latest version of the Bitdefender VPN application, according to the operating system you are using:

https://www.bitdefender.com/consumer/support/answer/7097/

https://www.bitdefender.com/consumer/support/answer/7098/

https://www.bitdefender.com/consumer/support/answer/7091/

https://www.bitdefender.com/consumer/support/answer/7090/

Because I suspect the issue you are encountering may be related to this:

https://www.bitdefender.com/consumer/support/answer/99218/

If migrating to the latest version doesn't solve the issue, head to the link below to get in touch with Bitdefender Support and they'll take care of this for you:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know what worked for you.

Regards,

Alex