How to I stop Bitdefender from blocking this?

Robin_S · 2025-01-10T19:20:41+00:00

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I am currently testing out Bitdefender to buy it, and I have already put in a number of exceptions.

This morning I received notification from Bitdefender that it blocked

C:\Users\XXXXXX\AppData\LocalLow\IGDump\X86_00\17364912230.ext has been detected as a potentially unwanted application and was blocked.

I wanted to put in an exception for this, however when you browse to the Local Low folder IGDUMP is not there…

Yes, I have hidden files showing in windows explorer…

Thanks

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Alexandru_BD

Hello,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards,

Alex