Bitdefender Firewall Blocks Xbox Networking on PC

As title says after getting BD Internet Security 2020 Xbox Networking gets blocked on PC and I'm unable to play any online games that depend on it. There's nothing in the logs that BD blocks something it just doesn't work once the Firewall part is enabled.

Pictures bellow. Once BD FW is on no server connectivity and once BD FW is off and Windows Firewall takes over I get server connectivity.

BD FW on.jpg

BD FW off.jpg



  • I assume this is in the inbound direction as it says using it as a server is blocked, if so simply add a rule for it. If your PC is behind a router then you would also need to add some NAT (port forwarding).

  • Saw this on one of my PCs and found these articles:

    Starting IP Helper service seems to fix the issue.   Maybe there's an issue with game mode in Bitdefender 2020?  The service is set to Automatic and after rebooting the service started normally.


  • PCGamer7PCGamer7
    edited August 2019

    Tested the gaming and work profiles and they disable the IP Helper service when the profile is enabled and enable the IP Helper service when the profile is disabled. Can someone from Bitdefender escalate this issue to the dev team?

  • Hello,


    Thank you for reporting this. We have sent this situation to our development team for further investigation. The fix will be released via automatic updates.

  • Is there a timeline for when the fix will be made available?  I'm still experiencing the same issue.

  • 12 hours ago, PCGamer7 said:

    Is there a timeline for when the fix will be made available?  I'm still experiencing the same issue.


    We do not have an estimated time for the release of the fix yet, but we will contact you as soon as it's implemented by automatic update of Bitdefender. Please keep in mind that all reported bugs require investigation time. Since product updates are usually released once a month it may take at least 1 month until a fix is implemented in the product - this does not include the debugging period.

  • Just checking to see if there's an update - it's been almost 3 months.  Thanks.

  • Hello,

    Currently this situation has been sent to the development team as an improvement request. Unfortunately we do not have an ETA available for the resolution yet.


  • Is there a reason this is considered an improvement request and not a bug?  Bitdefender essentially blocks access to XBox live services by stopping a necessary windows service required for XBox connectivity.  It’s not a nice to have thing, it’s a matter of the product preventing access to an application that users depend on for multiplayer capabilities.

  • Hello /index.php?/profile/216908-pcgamer7/&do=hovercard" data-mentionid="216908" href="<___base_url___>/index.php?/profile/216908-pcgamer7/" rel="">@PCGamer7,

    It is intentional for Profiles to disable this service, as part of the performance improvements applied to the computer. When these improvements were determined, Windows 10 wasn't even launched yet, so we did not run into this issue in the initial testing. We agree that we could speed up the resolution for this situation, so we will prioritize it with the team. Thank you for your feedback!

  • I’ve been busting my brain to work a solution for this.Still nothing, I haven’t played xbox live since i have bit defender (2020) installed. Uninstalling helps a lot. Really sad that this happens.

  • Um, did you try to reset the Bitdefender Firewall to default, then use the Gaming profile?

    All the Xbox services will pop up as a question to block or not. Let them through. If you block 1 service connected to your X-box profile thinhy, its like blocking everything.

    You will get alot of host, apps etc with Xbox. Just allow them all.

  • Still the same here in 2020. Unable to play online games via XBOX with Bitdefender firewall enabled. No problem on Epic, Steam, Uplay.

    Looking for another antivirus/firewall product at this moment.

  • TempleKaTempleKa
    edited October 24

    And this issue is back once again in your 2021 product (Build I mean it's the 3rd version already that when released has this issue (2019, 2020 and now 2021). Are you guys just reusing old code or something? I mean get it together for once or people will get fed up with this at some point and turn to some other protection solutions.

    Once again the only fix I found is to disable Bitdefender Firewall. Resetting the settings or a clean reinstall of Bitdefender didn't work.

  • Since last week the Bitdefender Firewall blocks XBox Live Gaming. Please fix it. You have to switch the Firewall off to use the Gaming Computer for Gaming.

  • Hey guys

    I had the same issue and I fixed it by resetting rules in BD firewall and then adding firewall rule for C:\WINDOWS\System32\svchost.exe.

    Allow any protocols, any ports and any IP for svchost.exe then restart BD firewall. Give it a try.

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