Impossible to install Bitdefender on Mojave

DjulzDjulz ✭
in Bitdefender antivirus for mac

Hi, I followed the instructions, allowed the installer to access on all computer but I just get Bitdefender installed and the uninstaller. From there I launch the BTagent app. I put my credentials and I get (picture one) an error! "For the moment Request could not be processed, try sing in again" systematically, so I go for another try

Screenshot 2020-12-16 at 10.32.00.jpg

So another try at sign in and it works. Then I get the Bitdefender account page with credentials etc. I go to Bitdefender Central, I have to SIGN IN another time!!! I now am on the security dashboard. I try to add a device, my Macbook Pro, I have a page where I choose between products, I elect Security -eg- Antivirus, select the device and press ok. I get a your download is here advice (see the pic) but nothing is downloaded. Cliking on the yellow message does not do anything.

Screenshot 2020-12-16 at 10.38.27.jpg

My network connection is fine, the app is not denied any access to the network, I have a valid license. What is wrong? Can anyone help?

Thanks!

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