VPN Suddenly Stopped Working (Code: 1009)

Skyward

Was working just fine until yesterday. Now, this is what I see on my PC. Works on my MacBook, however. Any help appreciated.

richs9118

same issue here...

Alexandru_BD

Hello,

Check the below article for VPN troubleshooting steps:

https://www.bitdefender.com/consumer/support/answer/11311/

In the event the error persists, kindly contact the Support Teams for an in-depth investigation. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards

richs9118

This article does not refer back to error 1009 and regardless I have tried them with no change

Gjoksi

Hello.

First, take screenshot(s) of the issue(s) and create a log on your PC/laptop using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue(s).

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue(s) and find solution(s) to fix the issue(s).

Remember that the screeshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue(s) and finding solution(s).

Regards.

Alexandru_BD

Hi @richs9118,

The article will guide you through the basic troubleshooting steps and these apply for other possible errors that are not specified there. But if you have followed the instructions and encounter the same result, the best way to move forward would be to contact the Support Teams, as recommended by @Gjoksi79_ above.

Cheers.

Skyward

https://community.bitdefender.com/en/discussion/comment/309146#Comment_309146

I did all the steps (except remove and reinstall the VPN) and still the same issue. I'll look at it again, this coming weekend, and do the remove and install.

Thank you!

Skyward

The VPN just started working again, late last night. It is working this morning. I did not do anything other than what I previously stated, and it did not work after doing those steps. I suspect it was something going on at a higher level that was silently corrected.

Alexandru_BD

Hi @Skyward,

Thanks for following up. Glad to hear it's working again as it should 🙂

Cheers!

earth canary

I have been having difficulty repeated on Macbook; have removed and reinstalled twice---vpn worked perfectly again finally last night, then today: won't connect again :(

Alexandru_BD

Hello @earth canary,

Do you encounter any error message when attempting a VPN connection? Kindly generate a BDprofiler debug log by following the steps described in the article below:

https://www.bitdefender.com/consumer/support/answer/1863/

Once completed, please get in touch with our engineers by using the link below to create a support ticket:

https://www.bitdefender.com/consumer/support/

Select the e-mail channel to open a new ticket and attach the logs.

Let us know how it goes.

Regards