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Port Scan blocked, internet is off. What do I do?

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Hello, this is Danny.


Every 7 days, I've been getting constant pop-ups of a port scan block, and shortly after that, my internet cuts off with no way to get it back on.


By "no way", I tried turning off and on my internet, and when trying to access the pages I frequently go to, I get an error message saying something along the lines of "[URL] IP address cannot be found."


The only thing I could do to fix this situation is to restart my computer, but the very moment I do that, I expect another pattern of port scan blocks and internet drops like a weekly cycle.


Is there a way to permanently end this? I'm tired of restarting my computer as the only way to fix the same problem repeatedly.


Let me know when you have a viable solution.


Thanks!

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    First, take screenshot(s) of the issue,

    create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    and

    create a connectivity log file, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/9689/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://www.bitdefender.com/consumer/support/help/

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • Regent
    Options

    I have this problem too. What is the solution?

  • Scott
    Scott Defender of the month mod
    edited January 13
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    Hi @Regent

    Have you tried the steps posted above by @Gjoksi? This is an old thread, so I'm not sure if Danny818 hasn't replied back by now with any resolution found, he won't be. Your best bet would be the above post.

    Kind regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/