An Infected File Attempted To Run On My Mac Device (Trojan.GenericKD.63518532). Any Advice?
I'm running Bitdefender Antivirus on a Mac, and got this notification yesterday:
"An infected file attempted to run on your device. Threat name: Trojan.GenericKD.63518532 [Path] We deleted the file to prevent malicious commands from being executed on your device."
The path indicates that this was an attachment to an email in my spam folder--an email I'd received several weeks ago. But I never opened the email or the attachment. So: how could the malicious attachment "attempt to run" if I never interacted with it? And why did this suddenly happen weeks after the email was received?
I'm also curious about "Trojan.GenericKD.63518532": does it even infect Macs?
Best Answer
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Additionally, the word generic refers to a detection name given to files which trigger generic criteria for suspicious files. This means they show characteristics that lead to believe they are malware. This detection can be for any OS, be it windows, linux or mac.
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Answers
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Hello.
Only the malware researchers at Bitdefender Labs can help you with the issue.
First, take screenshot(s) of the issue,
create a log file on your MacOS device using BDProfiler, by following these steps:
and
create a log file on your MacOS device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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