On exiting Safepay computer locks up with a white screen.

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Dell XPS8940 running Windows 11 Home. On exiting Safepay the computer freezes with a white screen. I have to do a hard shut down and restart with the physical power button. Is there any way around this problem? Thanks.

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  • Alexandru_BD
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    Hello @winkrich,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/help/

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user