The Antivirus Exception Does Not Appear To Work. Any Help?

ted333 · 2023-01-26T22:39:50+00:00

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Hello.

It took a very long time to run a program, so I checked and found that bdservicehost was delaying the execution. (Confirmed through CPU usage.)

I added the program and the folder containing the program to the exception list, but the delay remained the same.

I paused Antivirus and it was faster to execute.

Is there a solution?

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Alexandru_BD

Hello @ted333,

Have you added the program .exe as an exception for the Advanced Threat Defense module?

https://www.bitdefender.com/consumer/support/answer/2393/

You might also want to check this article regarding slowdowns that may occur after installing the antivirus:

https://www.bitdefender.com/consumer/support/answer/31856/

I think the Support engineers may also help with an accurate diagnosis. Should you wish to get in touch with them, in the event the issue persists, you can choose from the available contact channels using the link below:

https://www.bitdefender.com/consumer/support/help/

Regards

ted333

@Alexandru_BD

Hello.

I already added the exe file at all tap.

I will try to request support.

Thanks for answer.