Advanced Anti Virus Settings Keep Changing / Notifications Vanished

Calamity Hoe

Hello

I'm using BD Build 26.0.34.162 on an older Windows 8.1 machine.

2 days ago, I got a warning that a new piece of software was trying to modify command lines in my OS with malicious instructions. Bit Defender (apparently) handled the threat appropriately. As soon as I finished, I uninstalled the offending software and force deleted all traces of the program.

Since then I've run multiple scans of my system -- full system scans, quick scans and so on -- and they call come up clean. No issues.

That said, I noticed tonight that several of my advanced anti-virus settings have been changed, specifically the "early boot scan" and the archives scan were shut off. (I've had other BD settings change before so this is not necessarily uncommon.) I turned them back on, and ran another scan to be safe / sure. Again, no issues were reported.

I'm not saying there's a cause and effect here between the 2 events -- settings being changed and the attempted hijacking of my machine -- but is it possible there's a connection? Could there still be an issue BD hasn't discovered?

Also, on that note, **all the notifications of this event have disappeared**. All other notifications from the past 2 days are still there, but this specific command line event has vanished from the notifications. THAT seems odd.

Thoughts?

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

and create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Calamity Hoe

Thanks for this. I was able to have my machine deep scanned and it removed the malware in question. BD now appears to be behaving properly.