Mouldy

Mouldy

Windows 10. This morning a BD pop up told me my system was infected and it was proceeding to disinfect my system. It was then suggested that I restart my system and do a full system scan, the result was negative.Now whenever I restart my system I get a generic text message across the top of my screen telling me my system is being disinfected. This made me suspicious. I also believe my full system scan took a lot shorter time than usual, on reflection.I then logged into BD Central to ask this question but was prevented from doing so, supposedly by BD itself. At this point my pc was totally locked so I had to shut it down.Im writing this on my mac laptop.I'm assuming malware is the culprit and I believe it has compromised BD itself.I'm going to go to certmgr.msc and remove all certificates, reinstall BD, if I am able to access Central, and then do a full system scan again.

Does anyone have any better ideas? Thanks.

Flexx

https://community.bitdefender.com/en/discussion/96229/mouldy

Try using bitdefender rescue environment to disinfect your pc: https://www.bitdefender.com/consumer/support/answer/29132/

Additionally, check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

6) Run Disk Cleanup: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

If issue persists,

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards