How to successfully Manage Exceptions?

bpratama

Hello community,

I need help because I could not successfully add an .exe file in the Manage Exceptions list. It keeps on quarantine-ing the file (after my Windows 10 restart) even though all exceptions are checked (Advanced Threat Defense, Online Threat Prevention and All Antivirus checks). Also, in the Quarantine Settings, I checked for create exception for restored files.

What frustrates me is that I could not restore it back to C:\Program Files anymore, even though I am the administrator.

Thank you community if there is a real way out of this (or Bitdefender manages to make the settings work).

Flexx

https://community.bitdefender.com/en/discussion/96452/how-to-successfully-manage-exceptions

Check if below steps help:

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real time protection in Bitdefender.

Regards

bpratama

Yes, this works so far. Temporarily disabling of protection while adding the exceptions seems to work. I have rebooted Win 10 with no detection so far. I will update if there will be any more detection of this particular file. Thanks!