How to whitelist false positive in Bitdefender Gravity Zone

TomaszCR

Hello All,

We are getting false positive, and need to whitelist application or path in BitDefender Gravity Zone. Here is warning that we are getting:

On-Access scanning has detected a threat. The file has been deleted. C:\Users\Username\AppData\Local\Temp\Deployment\DK63992R.LWN\QN6ECEHG.0YJ\mrFuncLib.dll is malware of type Gen:Variant.IcedId.766959

Items in bold vary depending on the user and which project is being pulled. What would be best way to whitelist our application?

Andrei_S Enterprise

Hello @Thomas.R,

Please check the following article that provides detailed steps on how to add exclusions:

https://www.bitdefender.com/business/support/en/77209-342940-settings.html#UUID-66c592cc-e538-05df-dd8c-c457abd85c51

In your case you should define an in-policy exclusion on On-Access scanning for the specific file and you should also use wildcards to replace any variable from the path.

If you still require assistance, you can always reach out to our Enterprise Support Team and they will be happy to assist with any exclusions that you might need to add.

Contact details are available here: https://www.bitdefender.com/business/support/en/71263-85158-contact.html