Installed Parental Controls - Get "pending installation" on Devices Page

spenn · 2023-09-19T00:41:36+00:00

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I have installed Parental Controls on my computer for my child when I go to the devices' page in my Bitdefender Central Account and attempt to assign the parental controls to my device I see the "install parental control" prompt. I click on it and get a "pending installation" notification. After this is complete I am expecting to see "Parental Controls Installed" or something similar. I had successfully done this before, but now it is not working. I've completely uninstalled everything and tried reinstalling form the beginning, but I'm getting the same issue. Here are two pictures of the situation:

2023-09-18 20_24_19-Bitdefender Central — Mozilla Firefox.png

2023-09-18 20_37_04-Bitdefender Central — Mozilla Firefox.png

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Comments

Alexandru_BD

Hello,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards