BD has moved msedge.exe to quarantine after identifying that it was infected with this virus. Edge now does not work. How do I get rid of this virus and then get Edge back working? Thanks
Do the following:
1) Start your PC in Safe Mode, by following these steps:
2) Open the Run command:
and run the below commands one by one:
temp - delete all the folders/files in the folder
%temp% - delete all the folders/files in the folder
prefetch - delete all the folders/files in the folder
3) Restart your PC in General Mode, by following these steps:
4) Reset your browser:
5) Run a System Scan with your Bitdefender program.
6) Restart your PC.
7) Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
8) Restart your PC.
9) If the steps provided above didn't help, do the following steps:
Take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Thank you for taking the time to reply. In the end I did not use this method as Edge began working again, I have run a complete scan and BD has not identified any further threats. Maybe this was a false positive that was corrected? Again thanks