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Bitdefender prevent roblox from running? or roblox doest like bitdefender?

My sister wanna play roblox today but it seems that roblox keep force closing whenever bitdefender protection is running , this never happen before

upon closer inspection using process hacker roblox just terminate itself after i click play on the web, i cant even run the roblox player itself

i need to atleast add RobloxPlayerBeta.exe to Advance Threat Defense Exception list so that the roblox itself can run , which i dont trust scared that my sister may run into shady ****** on the roblox itself

iam using Bitdefender AV Plus (Build 27.0.20.110)

Threat information update 13319705

Engine Version 7.95487

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited October 2023

    1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

    2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

    3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

    4) Re-enable real-time protection in Bitdefender 

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Hello,

    I'll jump in here. For everyone encountering this, try to temporarily disable the Advanced Threat Defense module and check how the game performs afterwards. Logs may be required from the affected machines for further analysis and this way the Support engineers can gather more information that would help the developers understand what is happening there. As a first step, I would recommend contacting the Support teams using the link below:

    https://www.bitdefender.com/consumer/support/help/

    Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Should you decide to get in touch, kindly let us know how it goes, so we can help other users that may encounter this.

    Thank you!

    Premium Security & Bitdefender Endpoint Security Tools user

  • Just following up with an update: the problem seems to be an incompatibility with the new anticheat that Roblox uses. Following the reports received on the forum, the Bitdefender developers created an exception today that will become available with the next signature update and this should solve the issue.

    I take this opportunity to thank all community members who reported this behavior, it really helped the teams identify the root cause in a timely fashion.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user