"antivirus scan failure" with Chrome

LeVertDevin

Hi,

I'm facing an issue, I can't download any files with Google Chrome. Whatever and wherever the files I wan't to dowload on Chrome, everytime I want to download something, it's cancelled and I get the following message : "antivirus scan failure".

However, when I download the exact same file with Forefox, I have absolutely no problem to do it. So there's only with Chrome that happens. I updated the latest versions of Chrome and Bitdefender but nothing changes.

Do someone face the same problem ? Has eventually a solution ?

Thanks in advance

fedor

bonsoir Levertdevin,

contact le support technique:

https://www.bitdefender.fr/consumer/support/aide/

bonne soirée.

Flexx

https://community.bitdefender.com/fr/discussion/97714/antivirus-scan-failure-with-chrome

Kindly check if the following steps help you:

1) Restart your PC in safe mode. You can follow this guide:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

3) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

4) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae.

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68.

 

If the issue persists, please contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

Hello @LeVertDevin,

Apparently, this is not caused by Bitdefender. Check this article for more information and remediation steps:

https://helpdeskgeek.com/how-to/how-to-fix-virus-scan-failed-in-google-chrome/#:~:text=Clear%20Browsing%20Data%20(Cache)%20in%20Chrome,-Chrome%20uses%20cache&text=Your%20scan%20failed%20error%20may,items%20when%20you%20do%20this.&text=Select%20a%20time%20range%20from%20the%20Time%20range%20drop%2Ddown%20menu

Regards,

Alex

LeVertDevin

https://community.bitdefender.com/en/discussion/comment/330394#Comment_330394

Bonsoir Fedor,

Merci beaucoup, je ne parvenais pas à trouver la page du support technique "consumer" (juste celle "business"). Je vais d'abord essayer les solutions qui m'ont été proposées ci-dessous.

Bonne journée

LeVertDevin

https://community.bitdefender.com/en/discussion/comment/330418#Comment_330418

https://community.bitdefender.com/en/discussion/comment/330447#Comment_330447

Hi !

Thank you very much to both of you for your contributions ! I will first try the @Alexandru_BD's solution and if it doesn't work, I will follow your procedure @Flexx

I'll get back to you as soon as possible to let you know what's going on.

Regards,

LeVertDevin

https://community.bitdefender.com/en/discussion/comment/330447#Comment_330447

https://community.bitdefender.com/en/discussion/comment/330418#Comment_330418

Hi,

My issue is resolved. I simply reinstalled Bitdefender and I have no more problems. Then the issue was clearly Bitdefender, which also caused display bugs when launching nord vpn (see screenshot below).

Thank you all for your feedback.

Regards

Alexandru_BD

@LeVertDevin thank you for following up with your conclusion! I'm glad to hear the situation was resolved.

Have a good evening ✌️