Error 1015 - You are being rate limited, The owner of this website (www.bitdefender.com) has banned

AlvanK · 2024-05-12T03:07:22+00:00

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Hi Bitdefender Support,

I'm having an issue accessing some of the links, whenever I click on the below hyperlink it just shows "You are being rate limited" & indicates I'm banned. I am not sure what is the issue here and seeking support & clarification on what is happening to my account. Thanks.

As below when I click "Upgrade" it redirects me to the subsequent page.

The same goes for when I click the "Support" button.

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Flexx

https://community.bitdefender.com/en/discussion/99844/error-1015-you-are-being-rate-limited-the-owner-of-this-website-www-bitdefender-com-has-banned

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→You will get the option of chat, call or email.

Regards

Urs Messerli

The proposed solution does not work - every click on the BitDefender website ends in

Error 1015

Ray ID: 88627385ffb30204 • 2024-05-19 07:42:36 UTC

You are being rate limited

What happened?

The owner of this website (www.bitdefender.com) has banned you temporarily from accessing this website.

Flexx

https://community.bitdefender.com/en/discussion/comment/339093#Comment_339093

Kindly review the following steps to see if they are helpful.

1) Try opening the Bitdefender website in incognito mode. If the issue persists, continue forward

2) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

3) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae

4) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

5) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default

If the issue persists despite completing the steps above, kindly share all the steps taken with Bitdefender support, along with the current issue you are facing, via email to bms@bitdefender.com. Although this email is primarily for resolving mobile issues, you can still share your query with them, and they will respond within a maximum of 72 hours, excluding weekends.

Regards

Urs Messerli

Site clicks work over mobile device only

Flexx

https://community.bitdefender.com/en/discussion/comment/339095#Comment_339095

Kindly follow the steps stated above.

Regards

Alexandru_BD

Hi,

For the record, there's another case here:

https://community.bitdefender.com/en/discussion/99683/how-can-i-renew-the-sub-when-i-see-error-1015

The blocking only lasts 24 hours.