Internet slowdown, multiple port scans and bitdefender crash

frodomo
frodomo
in Protection


Hello everyone.


So last night I have had a rather unusual evening.


My internet was so slow that I could not do anything. Even though the ping on Google DNS was working, I was convinced that it was a problem with my ISP.


That is until half an hour later, Bitdefender alerts me of multiple port scans. 25 from 25 different IP address in under a minute (that is before I pull the plug on my router).


Internet slows down again after rebooting the router. I then decide to start a Bitdefender scan but after 45mins or so Bitdefender crashes (bitdefender services not responding or a similar message).


After a while, my connection goes back to normal.


This has kind of raised my suspicions and I would like to know where I could find the Bitdefender logs to know more about what really went down, what kind analysis I could run to he sure that the computer is still "clean".


Thanks !

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Its not Bitdefender that you should check but your router's logs for more details regarding incoming and out going connections.


    The crash itself could have been a glitch on either Bitdefender or something in Windows itself.


    Please generate a BDsys log and send it to our labs for analysis, they will be able to determine if the machine is clean. bitsy@bitdefender.com


    http://www.bitdefender.com/support/total-security/-490.html

  • frodomo
    frodomo


    Thanks Sorin I will do this!


    Unfortunately, my router is provided by my ISP (those kind of box with internet + TV ...) so I do not have access to the logs.

  • frodomo
    frodomo


    follow up: I tried generating a BDsys log but the software keeps crashing. I was careful to close every application, rebooted my computer to be sure but it keeps on crashing at the step 3/15

  • sebastian05000
    sebastian05000


    13 hours ago, frodomo said:



    follow up: I tried generating a BDsys log but the software keeps crashing. I was careful to close every application, rebooted my computer to be sure but it keeps on crashing at the step 3/15



    Hi frodomo


    Do a clean install of bitdefender maybe there are corrupt files and also check for updates in your windows machine.

  • frodomo
    frodomo


    Hi Sebastian,


     


    The software crashing is the BDsyslog.exe


    As for Windows, everything is up to date

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Do you receive a error code?


    Can you please provide us with a screenshot ?

  • frodomo
    frodomo


    Hello,


    I don't have a special error message, just the traditional windows message "the program does not respond anymore" screenshot attached.


    It always happens at the step 3/15, on a freshly started computer.

    BDSyslog.png

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