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Installing Bitdefender Total Security on girlfriend's PC asks for login details

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Hi,

I am trying to install Bitdefender Total Security onto my girlfriend's device. I follow the instructions and generate the link for her to download but upon downloading and opening the app it is asking for login credentials.

I do not want to give away my username and password. I thought that generating the link would be enough to give access. What do I need to do to give access? Can I create a profile for her or some other type of account to log in with? Or is there something else I am doing wrong?

Thanks,

Jack

Answers

  • Alexandru_BD
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    Hello @Jack___ and welcome to the Community!

    Should you wish to install protection on another device from your account, it will be necessary to enter your own credentials.

    Best wishes.

    Premium Security & Bitdefender Endpoint Security Tools user