How to turn off asking for master password every single time I reopen Chrome

I just loaded Bit Defender Password Manager and I have this constant request to open the Master Password everytime I want to access Chrome. This is August 19, 2022. Was this issue fixed ? If not I am going to cancel my membership.

January 26, 2023. Remember me works fine as long as that iteration of Chrome is open. When you start a new iteration, it asks yet again and for each subsequent closing and opening of Chrome. Any plans on fixing soon?

Exactly the same with me 15/05/23 nothing has changed it would seem.... ticking the remember me box does nothing !! going to ask for a refund will just use google auto fill

22 Jan 2024 - I use a BitBox2, and have had it for about one year + - very happy with it, until the Master Password situation started about a week ago. I note that the initial questions started in April 2022, so this has been around 1yr 8mo - and the response was " known issue with Password Manager. It has been submitted and scheduled to be taken care of with the next release. Hang in there; it's getting close to being resolved". I would have to say that, if it has been around for about a couple of years, and hasn't been resolved, I am not impressed - this makes me wonder if I should be replacing Bitdefender with another provider.

Please - contact me and tell me what's going on with this. What do i do to get rid of the regularly recurring call for the MP - it happened to me at least half a dozen times this morning, each time i moved from one website to another. Daily is OK, 72 hours is fine, but switching from one tab to another and having the MP message jump up again is water torture.

I came to the Bitdefender 'community' at the recommendation of my son, who is the CIO at a multi-billion dollar corporation. I liked the concept of the BitBox, and was happy with the change until I met the MP requests. At first, things were fine, but the latest inundation has me using words I haven't used since my military days.

Please, please, please - contact me, bring me up to date, and I hope that there is a 'solution' that is available NOW - not when the fabled "next release" comes out in the "near future". I'm too old to wait for the "second coming".

Failure to do so will send me back to Malwarebytes, and my Bitbox going into retirement.

Thanks in advance -

Bernie Pregler

Windows 10 and 11 in equal quantities, some Chrome O/S. Predominantly Chrome browser. Almost all HP boxes of one vintage or another. Nothing "funny " or "exotic" - just pedestrian stuff. ISP is Rogers, formerly Shaw. Almost everything on UPS.

Hello @BernieP and thanks for joining us here.

it happened to me at least half a dozen times this morning, each time i moved from one website to another - Just to clarify, after you've opened the Settings menu in Bitdefender Password Manager, the option at the very top says "Disable login tab on startup", have you checked that box as well?

Regards

Dear BitDefender team. I have purchased subscription for two years for Internet Security and Password Manager. With or without checking the remember me option still pops up the login after a while, which is so annoying that only toughs of abandoning and un-installing BitDefender cross my mind every time when it pops up.

Please FIX the issue, now! We need an option to check or acknowledge the password saving for ever, and never be prompted again when opening a browser. I know this is a potential lowering of security, but you must give the paying customer the option to acknowledge and approve storing the password and never be promoted again. If don't fix this issue and keep and keep on torturing your customers with annoying pop-ups every time they open their browser they will turn away from your products.

I believe that BitDefender is a great product, but the password promoting each time I open the browser (even when I clearly say to "Remember Me") needs to be fixed in such a way that I click once on "remember me" or "don't prompt me again" and I don't need to enter the password again. I do not have the patience to enter the password 10-50 times per day and I do not want to pay for a product which angers me each time I open the browser.

Hello @David M A,

I will start by saying that this is not an unresolved general issue, since the 'Remember Me' feature has been working as expected for some time now, with a few isolated exceptions which have been addressed by the Support and development teams. Since you've mentioned that you do not experience the issue with Microsoft Edge, I'm inclined to believe that one of the possible reasons could be a browser extension that is conflicting with the Password Manager on your browser of choice.

I think sometimes browser extensions can potentially interfere with the Password Manager preferences, including features like 'Remember me'. Extensions that enhance security, or modify browser behavior might conflict with the settings and functionality of PM. For instance, extensions designed to block trackers, or enforce privacy settings, or the ones that block ads or scripts might inadvertently block or alter the behavior of elements related to the password manager.

Obviously, this is not the intended behavior and such unwanted functionality disruptions are under investigation.

My recommendation would be to temporarily disable all extensions installed on the browser where you are continuously being asked to enter the master password, and check if the issue persists afterwards. If it resolves, re-enable the extensions one by one to identify the conflicting extension. This is of course just a supposition at this stage, and I think the behavior requires a more thorough investigation, which can only be achieved by contacting the Bitdefender Support teams, as they will now exactly where to look and what to advise, depending on the browser you are using and the specifics.

Regards,

Alex