Alert repeating "endless loop" on Windows 11

technomad · March 7

Since an update last year whenever an app has changed and the firewall alert panel pops up if I don't click it immeditately then I will need to click multiple times to make it go away. If I am not at my computer when it happens it almost seems like an endless loop and I have to reboot to make it go away.

I have raised a support ticket and after a bit of back and forth was told it is a known issue and is being worked on. It seems like a significant bug to me and even after multiple releases since the problem first occurred it is still in the software.

I'm wondering how common this issue is.

I tired to post some YouTube hosted video screen reocrdings but I don't have enough XP for that yet.

[Deleted User] · March 7

@technomad ,

I have not read about that specific issue here, but it could have been reported, and I missed it.

Have you tried a "repair install?"

https://www.bitdefender.com/consumer/support/answer/13429/

If that does not resolve the issue, then I would escalate it to Bitdefender Support. Chat is the fastest way to reach them.

https://www.bitdefender.com/consumer/support/

Good luck, and please keep us posted. Have a great day.

Regards,

Phil

technomad · March 7

I just performed a re-install as it fixed another issue I reported here but nothing changed.

[Deleted User] · March 7

@technomad ,

I would pursue the Support Ticket that you have raised. @Alexandru_BD , would you be so kind as to look into this and provide an update?

Thank you, and have a great day.

Regards,

Phil

technomad · March 7

Here is the email acknowledging it was already known about. I have followed up since then with the same response.

[Deleted User] · March 7

@technomad ,

Thank you for sharing the email from BD Tech Support. I am sure that @Alexandru_BD or @camarie will be able to quickly provide you with an update when they are back to work tomorrow. It is night in Romania right now.

Have a great day.

Regards,

Phil

camarie · March 8

I am not very familiar with the firewall, but I forwarded to the guys doing it. Will get back when I have feedback/news from them.

camarie · March 8

I can confirm there is already an issue in progress recorded in our development team. It will be addressed and hopefully fixed quickly. As soon as I have a confirmation from the dev+tests, a release date containing this fix can be estimated. For now all I know is that the issue is known and in progress.

technomad · March 25

Just for reference:

https://youtu.be/LLRywWG_IyM

https://youtu.be/bSz-Ub64oCY

technomad · April 21

I really hoped this latest alert mode update would fix thsi problem too but it hasn't.

technomad · May 11

I just tried to submit a support ticket again but couldn't. Posted in the utiities section on that matter.

Alexandru_BD · May 15

@technomad I think it's best to keep the previous ticket on that matter, so the engineers can keep better track of the evolution of the case, instead of opening a new ticket (they can be merged anyway, but it's better this way). What was the latest update you received on that case and is the ticket still open? Can you provide me with the ticket number so I can check its status?

Thanks,

Alex

technomad · May 15

I seem to have deleted the previous emails on the old ticket so I just submitted a new one. I am pretty ruthless at housekeeping.

technomad · May 18

I received a reply suggesting I turn off aler mode. I replied sarcastially that maybe I should just un-install the software. Honestly I am so disappointed these days with support stadd not just at BitDefender. I am a computer programmer and when I had to do support I would never have suggested the way to fix a bug was to not use the feature.

In the old ticket they already accepted it was a known problem.

Alexandru_BD · May 20

Well, if it's a known issue I'm surprised no one else jumped in here to share some feedback. Because if those subsequent firewall pop-ups that overlap were a more mainstream concern, we would surely receive more reports regarding this. Also, the YouTube video seems to have just a handful of views. This leads me to believe that the issue you are encountering is VERY specific and it may have something to do with the system / firewall rules and configuration, or it could be a VERY isolated bug indeed.
When we encounter such an unusual situation, it is highly possible that the solution will be more difficult to find, depending on the complexity and what exactly needs to be done to prevent this behavior and fix it for good.

It doesn't happen for me, for example. And I've played with the firewall rules for hours. I have Total Security and I get a prompt for each connection and that's it. I would turn it OFF as well, as a matter of fact I did, since I don't really need to be asked to allow / deny all of the time, it becomes tiring, but I speak for myself here.

I don't think there's anything more that can be done on the forum regarding this situation, except if you wish to share any updates that may arrive from the Support engineers over the course of this investigation.

Regards,

Alex

technomad · May 20

It started happening after an update, not when I first installed it. The YouTube videos are unlisted. I have uninstalled and reinstalled but I will do that again tomorrow.

technomad · May 21

Hi

You were right the 2nd ticket didn't help. I couldn't find it at first.

technomad · June 14

I got a bit frustated with the problem again the other day. It can happen at any time but just before I am about to host a Zoom session is the worst time.

I clean installed Windows 11 from an ISO and installed BitDefender and the same thing is happening.

I have two Lenovo laptops, a Legion which until recently was Windows 10 but updated in place to Windows 11 which doesn't have the problem and the Yoga which has always had the problem.since I started using BitDefender in September last year.

camarie · June 14

https://community.bitdefender.com/en/discussion/comment/340120#Comment_340120

This is happening with the latest update?

technomad · June 14

I literally clean installed my laptop yesterday from an ISO and then installed BitDefneder from BitDefender Central after removing the old machine from my 3 licences.

technomad · July 26

It's over 8 months now and still this known issue has not been fixed.

Alexandru_BD · July 26

@camarie do you have any insights or news regarding the issue described above?

Thanks!

camarie · July 26

I noticed the FW guys when I heard about this. They are aware of this issue, although I am not sure it reproduces in this scenario. The issue is analysed as we speak, but I don't know more.

technomad · August 28

Another month has passed and still no fix.

Gjoksi · August 28

Hello.

I'm putting out the

to @camarie and @Alexandru_BD.

Wait for their reply.

Regards.

technomad · September 4

Has the Bitman responded?

At least once a day and often more when I am away from my computer when I come back there is a firewall panel waiting that because it has so many instances queued up can't be clicked away and only a reboot will get rid of it.

https://youtu.be/_d7xMqpqBVg

Alexandru_BD · September 4

I think the problem is that they could not reproduce this behavior exactly as you have described it. It may help to reinstall once again and get the latest version, reset the firewall and maybe turn off that Alert Mode for good if it doesn't work for you.. I'm unaware of any progress here, but certainly this doesn't happen on a wider scale. Checking with Support for updates might be the only thing left to do.

Alert repeating "endless loop" on Windows 11

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