Pop-ups purporting to be from McAfee & others saying my PC is at risk
Many pop-ups purporting to be from McAfee & others saying my PC is at risk, or infected, or the carpet of the system is hacked, or critical system error, critical virus warning, or your system is damaged, etc. All want me to click on "remove virus now", or "quick scan" or some such. Just started night before last, and has become worse, now every few minutes. What's happening?? Someone please explain and help! I have screenshots if needed.
Best Answers
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Hello.
You might be a victim of adware, so do the following:- Start your PC in Safe Mode, by following these steps:
- Open the Run command:
and run the below commands one by one:
temp - delete all the folders/files in the folder
%temp% - delete all the folders/files in the folder
prefetch - delete all the folders/files in the folder - Restart your PC in General Mode, by following these steps:
- Reset/Refresh your browsers:
Google Chrome -
Mozilla Firefox -
Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/
Opera -
Vivaldi -
Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default- - Run a System Scan with your Bitdefender program.
- Restart your PC.
- Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
- Restart your PC.
- If the steps provided above didn't help, do the following steps:
Take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.
2 - Start your PC in Safe Mode, by following these steps:
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Hello.
I use Google Chrome with uBlock Origin and Bitdefender Total Security.
And TBH i never (i repeat: NEVER) had any problems with adware (for example: "Your PC is at risk" or "Your PC is infected" notifications).
Regards.
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I think Chrome is alright and for the record it's actually my browser of choice. But the thing is that adware can strike regardless of the browser used, I don't think others are less susceptible to this. And yes, I would personally recommend uBlock Origin and the Bitdefender Anti-Tracker extension, it does wonders.
Have a good day @MO newbie
Premium Security & Bitdefender Endpoint Security Tools user
0
Answers
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Hi,
This article could also prove useful:
Premium Security & Bitdefender Endpoint Security Tools user
0 -
Here's another article from McAfee, as stated in the link below.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thank you all, especially Gjoksi. I didn’t have to go past step 6, and the problem is gone. Should I get uBlock Origin or something to prevent this from happening? I have Bitdefender Total Security, but that apparently isn’t good enough.
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I’ve heard only good things about Chrome. Maybe I’ll switch! Thanks again for your help.👍🏼
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I suggest you use uBlock Origin Lite which is compatible with V3 in Chrome.
Nunzio ·
Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb - Bitdefender Mobile Security
1 -
And even Ghostery, which is now MV3-based, has started offering ad-blocking protection filters in addition to what it used to provide for privacy blocker.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
2
