Bitdefender Services Are Not Responding

Hi Diana Bele,

I have written in this thread, but never got an email from you! Who has got an email from her?

Why can't you just make BD to find the missing files by itself, and repair them automatically? If not you might end up loosing a lot of customers!

Hemanth

Hi All

I have my own pc business and was devastated when one of my clients came to me with his Bit Defender Services not responding issue. I sell allot of BitDefenders and really trust BitDefender to solve issues as I have detected viruses and trojans with it and cleared up some hectic issues with it. I phoned the support team at BItDefender and they assured me that they knew what they where doing and logged in remotely into the pc to solve the issue. After about 2 hours the tech gave up and said that they will give the clients money back. This was not a solution for me as I need to solve the problem, NOT avoiding it. I sat for hours and hours to determine the problem. I have even copied some of the BitDefender files over from my hard drive to see if I could get it started. Trying to do all this just infected my own pc with the same "BitDefender services not responding" issue. Now I had to sort out my own pc as well as my clients pc. I took his pc back and told him that I will come to fix his pc the moment I came to a solution. Well I finally found one after searching for the problem in 5 days.

I have discovered that both my client pc and my own did exactly the same as follow:

* I could not boot up in safe mode.

* Only 2 of the supposed services was running : BitDefender Arrakis server and BitDefender Thread Scanner

* On downloading of the BitDefender Rescue cd, found that my pc kept on freezing and never found the cause of the problem.

Solution:

Remove your hard drive and plug it into another pc with BitDefender. I used an external USB casing to do this.

Now scan your hard drive for viruses with this Bitdefender making sure that you have the latest definitions.

I found some interesting Viruses which I am sure was causing the problem.

JS.Trojan.Winbomb.F and Trojan.Generic.1644710

Found it on XP in:

Drive Letter:\System Volume Information\_restore{2BD515B8-E988-474D-931A-261B1A2F7AEA}\RP5\A0001608.exe=](CAB Sfx o)=]\data1.cab=](IShield Module 448) JS.Trojan.Winbomb.F Infected (no action was possible, file was in an archive)

Drive Letter:\System Volume Information\_restore{2BD515B8-E988-474D-931A-261B1A2F7AEA}\RP5\A0001609.exe=](CAB Sfx o)=]\data1.cab=](IShield Module 448) JS.Trojan.Winbomb.F Infected (no action was possible, file was in an archive)

Drive Letter:\System Volume Information\_restore{2BD515B8-E988-474D-931A-261B1A2F7AEA}\RP10\A0005832.exe=](Instyler o)=](Instyler Module 4) Trojan.Generic.1644710 Infected (no action was possible, file was in an archive)

You have to delete the files manually.

After deleting the files, you can put your hard drive back into your pc and boot up.

Run the BitDefender uninstall tool to uninstall BitDefender - Reboot and then re-install.

After re-installation completes, then reboot, register and update Bit Defender

This has solved my problem. Hope it can solve yours as well.

BitDefender should actually put me on their payroll for trying to save their product

One of my Vista laptops is suffering from the same problem ie, Bitdefender Icon goes gray with the message that has stopped working.

Can i have the same help provided for Raluca please? I´ve been a fan of Bitdefender for some time now, don´t you guys go and disappoint me, okay?

Waiting for your reply,

Mix

I have this problem as well, can you send me the email instructions.

I have Vista 32 bit BD.

I think I figured it out, and tell me if you did something similar.

I turned on Game Mode to, well, install a game O.O

The game is WoW, so no viruses (no 3rd party games, and I don't use addons in WoW)

After I installed, I restarted the computer while still in Game Mode. Now it is not working. The icon is gray, and when you right click it still says "Turn Game Mode Off" but I can't actually click the text (it's grayed out). Game Mode cuts off all updates and anything server side from getting to your computer (maybe even product acct varification?), which would explain vsserv.exe having the error. I formatted my computer just a few days ago because of this exact problem, but only I couldn't get the program to fully uninstall (hence the reformat. I had been meaning to do it anyway and this was annoying me). Before the format BitDefender was still in my registry, and the Anti-Phishing was still in my browser, even after hours of my trying to hunt stuff down and tweak it (and using the uninstall tool & customer support guessing). Whenever I tried to install over the old stuff, it just would not let me.

One other guy mentioned it already. He had turned on Game Mode. I don't know if it's just turning on Game Mode at all, or if (like me) you have to have Game Mode on, then restart your computer while it's still in Game Mode (I wasn't having problem with Game Mode personally until I restarted my computer with it turned on).

Hope this gets fixed soon. I like BitDefender (because it uses a lot less memory than other anti-virus, it seems like) so I would really hate to switch to another Anti-Virus.

Oh and I'm using BD Internet Security 2009

Dear Diana!

I just experienced the same issue today. I went through all the steps here:

http://www.bitdefender.com/site/KnowledgeBase/consumer/#389

and sent the resulting files using Customer Care application. I'm not sure if it went through, as I received a blank page after I clicked "Submit" button... Could you please check and let me know?

If only possible, I'd appreciate help as - similar to other people who posted here - my computer runs unprotected now.

Kind regards,

Andrzej Swedrzynski

I too am having issues with BD going offline every single day.

Having been a loyal BD user now for 4 years and recommending it to dozens of people and customers it is very disappointing to see that rather than fix the issues BD simply tell everyone to run some diagnostic tool and then start emailing left right & center.

We need the problems fixed - my BD dies every single day ... the PC is always left on but it goes to sleep. Every morning I wake the system only to be greeted with the greyed out BD icon and needing to reboot. Seriously what is the point of having PC's capable of power saving when basic software apps cause it to fall over.

It is pretty poor that BD don't fix the issues and make the fixes publicly available - instead you have to register as a memeber on this forum and then start email wars ... and apparently if you happen to write something which BD don't like they'll simply delete your post.

So like MANY other BD users I feel it's time to 'move on' and find a solution that work and I don't think that will be BD with it's long line of failings and nothing short of pathetic support.

By the way - I have already reinstalled twice and am NOT prepared to do it again. I will NOT install BD diagnostics given the poor performance of BD itself I simply refuse to add in another app that is just as likely to have as many faults and little or no useful support.

Fix the issues ASAP and make the fixes publicly available or automatic via updates.

The daily failing of BD plus the pathetic support is leaning me towards requesting the money back for my 3 year license as the product is 'not fit for purpose' and not living up to reasonable expectations.

Any update?

I installed this program not even a week and already is causing me horrible issues. I had trouble of creating an account for 5 days until one day it finally was able to connect. Then the automatic deep scans would slow down anything I was doing on the computer until it froze and finally crashed; this occur a few more times my computer crashing and freezing from deep scans and one day the service is not responding. From what I've noticed the .exe file is not running in the background and I need help with this badly.

It's the second time i have problems with this product! This time it stop scanning, so i unistall it with the newest version available online and after 2 days it's not working, the icon is gray!

This is really anoying!

Hi Diana,

Just yesterday I booted up my computer and got the message "The BitDefender Security Service (vsserv.exe) is unavailable at the moment. Please restart your computer. If the problem persists blah blah blah"

So I restarted my computer and it started working again, I even did an update figuring you guys had patched that problem and I had no more issues the rest of the day. Guess I was wrong, I started my computer up this morning and I got the same message so I restarted it again, but this time it didn't work. I've tried restarting numerous times throughout the day but with no luck.

Please help, this is the third time I've had BD crash on me in which it simply stops functioning, for the most part I've found BD to be a great product but my patience with these crashes (which leave me unprotected for days) is wearing thin.

-- Edit

Forgot to add this:

BitDefender Total Security 2009, Build: 12.0.12

Windows Vista Home Premium 64x SP1

I have BD 2009 installed on Vista 64 on 2 computers and watched bitdefender stop working on both after updating today.

I used system restore while in safe mode to go back to before the update. Then I was able to uninstall BD.

I now am using Avast until BD gets it together.

Frustrating...

Hello,

Same problem for me. I just installed Vista X64 and Bitdefender Internet security 2009. It worked maybe 2 days before the error. Could you send me a mail with the process and the tools.

Thanks !

Im seeing alot of these posts with BD 2009 and Vista 64. That seems to be the problem after the last update.

Hope Bitdefender is working on it cause Im not thrilled to be using Avast...

Hi there

I'm running on a trial version of BitDefender and are haveing some problems with the vsserv.exe service not responding. When i reboot machine the bitdefender works, but when i hibernate for a period (long period/new day?) the tray icon are gray and reporting that the bitdefender service are not responding.

The service manager are reporting that the bitdefender threat scanner are running, and the task manager have a vsserv.exe listed as running...

Are there any solutions to this problem (Other than rebooting)?

Anders Pedersen

I , too, have 64 bit Vista and have been having the same problem with vsserv.exe becoming unavailable. The icon seems to be greyed out after puting my laptop to sleep overnight.

I also am running on a Vista 64 bit OS and having a similar problem. I seem to be able to turn Bit Defender back on for a little while by:

1) Opening the Task Manager,

2) Selecting the 'Services' Tab

3) Manually re-starting the VSSERV service

However, this fix seems to only be temporary. For example, I followed this process last night, and this morning when returning to my computer (which is a desktop - not a laptop - so it wouldn't have gone into a power-down/sleep mode) I noticed my BD icon was it's familiar shade of gray and I had to go re-start the VSSERV service as well. Any assistance that support can offer would be appreciated.

I'm having this problem also. Internet Security 2009 on Vista x64. Seems to happen after running in Game Mode.

I had the problem with the vsserv.exe not starting i tryed everything.. i ended up making a shortcut to the vsserv.exe file and putting it into my starup folder under programs of the start menu.. hope this helps

Yeah, I just had the same thing happen to me. Bitdefender has generally kept me safe but these bugs associated with the product are so irritating. Any available help? There seem to be a lot of people with this problem, although I just got it today. Any help would be appreciated. - hold on, trying the update.

Update fixed it, thank you Diana.

Apparently Ms. Bele in Tech Support doesn't understand customer service. She closed my topic down because it was a duplicate of this one. Well BD you have offered no assistance on this thread. The problems are continuing and you are doing nothing to help. What is the matter, you can't fix the problem and you don't want to embarrass yourselves? You have already done a pretty job of that by not answering the questions. Ticket 200905031005607 and 200905131000341 have had not responses from you since 5/14. I guess your 48 hours to respond takes longer than my 48 hours to ask a question. So are you going to offer any REAL assistance or just keep closing posts down because you don't like them? " />

don't wait costum service to hep u help ur self update the program and retart if does'nt work download offline updates and install it at safe mode

then restart i am sure it work