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90 days free subscription
Hello everyone! A couple of minutes ago I saw an ad on Facebook which offered 90 days of Bitdefender Total Security. I wanted to give it a try and after I logged in (I already had a bitdefender central account as I have the free version) apparently the subscription activated and I have not got any details about it. Now I'd…
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Why does my Bitdefender Family Total Securit say it's actually Bitdefender Lite and not good enough?
Hi, Bought a Bitdefender Sub for the family for two years to cover 15 devices last december. The invoice said nothing about the subscription being a 'lite' version. If it did I would'nt have bothered with it. Now. on installing Bitdefender, it says I have the lite version and .....there's no protection antivirus…
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False positive with Webroot SecureAnywhere and OSX.Genieo.1.r
Hi there, Any experiencie with false positive with Webroot SecureAnywhere and OSX.Genieo.1.r threat?? It's a clear false positive or intentional move against BitDefender... I have just installed brand new MacOS Catalina with only BitDefender and Webroot SecureAnywhere and the false positive appears again.... so, there are…
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How do I get precent of my scan when I am running a virus scan
In the 2021 Version it changed the look of the scan so I don’t know the percent done how do I get the precent back
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(Solved 2021) Bitdefender error 1002 - How to fix it?
Bitdefender is one of the finest antiviruses for malware detection, it is really helpful to remove all kinds of viruses from devices. But sometimes it creates an error such as error 1002 or error 1011 and so on. Bitdefender Error 1002 stands for "Could not resolve server" and it is received when the endpoint cannot resolve…
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Feedback / Testimonial
I would like to say Bitdefender has legitimately saved my PC today. My Nvidia GTX 1650 had a driver update, and it wasn't going right. The screen went black and then ended up saying no signal. My PC then actually reboot and after a bit of loading I got a black screen that said "Your security solution is cleaning your…
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accountability?
if I use bit defender to protect my families devices and a device is compromised is bitdefender accountable for this? I know that no one can stop all cyber attacks but does bitdefender offer and kind of reimbursement or settlement if a device is compromised ?
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atc.sys & EA's origin causing bsod in win
I just installed an EA game for my son, and now I am getting frequent BSOD with atc.sys being ID'd as the culprit. I put the blame on EA, but so far they are no help either. Anyone have any ideas how I might make Origin and Bitdefender play nice together? Thanks! SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while…
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Synchronization error (0x800CCC0E) in Outlook 2016
As the title says, I am getting error 0x800CCC0E in Outlook 2016 whenever I attempt to check my email. The error started yesterday (10FEB2021) with no setting changes to Outlook. I am able to check email through the Mail app on my iPhone and through mail.yahoo.com. I have confirmed that my mail account in Outlook 2016…
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Bitdefender Program keeps prompting me to Update but it says I'm already up to date when I run it.
Yea so this message/update prompt has always disappeared after updating before late. Now it's constantly there, telling me to update even when there is no new version out yet. This message also disappears on all the other pc's we're using Bitdefender with. So why does mine keep prompting me to update when I have the latest…
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Add Account Privacy feature to other operating systems
Hello everybody, What ? Account Privacy -> verify whether your email account has been breached or not This feature is already available on Android Bitdefender application. Idea : Can we add this feature to our Windows* Bitdefender clients also. It will permit to users that only have Windows Bitdefender client to also have…
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I've got some alerts on my Firewall triggered recently. Please Advise
I've had a Breach Recently, been dealing with it for a week. I've never had enough sleep or a moment where I relax, I'm trying hard to mitigate the incident and try harder to improve my mentality and patience while handling it. Getting Straight to the point I have attached some screenshots of what are the alerts, these…
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Bitdefender total security 2020 auto-renew issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted this as a discussion since i…
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HELP: Web Threat Blocked (Exploit Command Injection & Attack Local File Inclusion)
Hi there, I scanned my computer and these web threats popped up. How do I get rid of them? Do I just keep them blocked? Or can I delete them? Any help would be appreciated!! Thanks. :)
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Can't delete the remaining Bitdefender files.
I had the trial version of Bitdefender installed and after the trial ended I uninstalled the product but there are bitdefender files that remain and i am not able to delete them even with the uninstaller utility. The utility says that uninstall completed with errors and visit support for complete uninstall.
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Bitdefender Spam
What does Bitdefender have to spam adverts from within the application? I regularly get pop ups with all sorts of cr*p being touted. Well done BD - its the perfect way to set me off looking for another AV provider. Loose the Spam! I'm grown up enough to make my own decisions. I picked your product in the first place didn't…
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sy.eu.angsrvr.com
We have been seeing this show up in our logs as DNS name resolution timing out, however, we have seen quite a few oddities like mouse moving on its own, documents being opened up while users are logged in and such. I have also noticed PC's that have the BitDefender agent uninstalled and God only knows for how long. We…
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What is this: Gen:Variant.Zusy.337009 ?
Following my title, I received today an alert from BitDefender that 2 files infected with Gen:Variant.Zusy.337009 were found. As I checked further, I could see that the files infected were related to a software I downloaded one week ago in order to have an online certification for Microsoft, with Pearson VUE . And since…
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Question about 'Privacy threat blocked' - what's the best coarse of action
Hi *, With the 'Privacy threat blocked' notification I had the message that my password was being sent to some IP in the internet. I did a ping on the IP4 address and it resolved to some IP6 address but I was no wiser what DNS name was behind the address. How can I identify which process is trying to send my password to an…
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Bitdefender GravityZone - Pause Agent
Hi - client is requesting the Bitdefender agent on their 2012 server to be paused while they troubleshoot a 3rd party application issue - I cannot see where you can accomplish this short of uninstalling the agent. Can anyone please advise me if this is possible and if so, how would it be done? Thank you
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Problems with Bitdefender 2020 Firewall and Minecraft Dungeons (possibly other UWP apps)
Howdy, I have recently noticed that Minecraft Dungeons (Windows 10 UWP) is being blocked by Bitdefender IS 2020's firewall. This appears to occur when Default application behavior is set to default (automatic). If I start Minecraft Dungeons I get a network appears to be down message. Doing the same with Alert Mode turned…
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About B-HAVE emulator
Hello! Does B-HAVE emulator issue its own detectors and if so, what kind of detectors do they have and how are they registered in antivirus logs?
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bdservicehost high cpu / memory usage, take 60% of my CPU usage , Very high power usage
Hi, It has been about 2 weeks now my laptops spinning the fan mush faster than usual as result of CPU usage by bdservicehost. Already sent all LOG file to the HELD-DESK but no correct suggestion been given. It is the worst AV I ever used! I'll stuck with this product for 3 years now because that is my subscription period.…
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Multiple Bitdefender Total Security subscriptions unwantedly merged into one
So I've had Total Security subscriptions running on a Mac and an old laptop without a hitch, but after I bought a new subscription for a new laptop, this happened. I followed the instructions sent along with the Amazon e-mail, but after I entered the activation key, and tried to protect the new device, it said that the…
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My smartphone does'nt appear on the BTS interface while it appears on my Bitdefender Central account
Hello, I just successfully installed the new Bitdefender Total Security on my 64-bit Windows 10 pro PC. Then I installed BTS on my Samsung Galaxy S10e smartphone from my Bitdefender Central account. The installation went smoothly as my PC and smartphone appear to be enabled and protected in my Bitdefender Central account.…
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File Shredder Context menu
ever since i updated to Windows 10, the option for file shredder has disappeared from the recycle bin context menu. is there a way to add it back?
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Bitdefender 2021
Is Bitdefender 2021 beta going to be available soon?
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Contest | Expert answers - Ends June 25th!
Show off your cybersec know-how for the chance to win awesome prizes! Welcome to the second edition of Expert Answers! Starting tomorrow (May 26th) and ending on June 25th, we're giving you the chance to help others, show off your expert opinion and become one of the 5 winners of a $100 Amazon gift card each! Here's a…
