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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.
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Change email address that is no longer accessible.
2Checkout (now Verifone) is using a email address that was disabled. The BitDefender email address was changed long ago, but this apparently did not get updated by 2Checkout. Therefore I haven't been able to manage subscriptions. The info I have seen online says this has to be changed by BitDefender or 2Checkout, but I…
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Cancelation, refund and disabling auto renew
Hello, yesterday i bought a Bitdefender total security program for 1 year from bitdefender's turkish site since it uses the countries currency. But i cant manage my payments or get a link from 2checkout to disable the auto renew. I also sent a mail to the Turkish site. I don't know what to do since the payment is a lot…
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Upgrading Package
Hi, I recently bought a laptop and up until now i only had Bitdefender for Android and Bitdefender VPN. I have seen that I can get Bitdendfer Total Security which includes Bitdefender for Android and Bitdefender VPN within this package. My Bitdefender for Android is due to expire in September 2023 and Bitdefender VPN in…
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2 Supscription on my account for the same product.
Hey I ordered Bitdefender Antivirus Plus. after a while got an offer for more devices which I bought thinking it was an upgrade for the previous product. but as you can see 2 Bitdefender Anitivirus Plus subscriptions on my account. Problem is I have tried cancling the 1 device subscriptions under My Payment tab. it's…
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Purchased bitdefender family pack,how do i share with family members
I wonder if anyone out there can help me with probably a daft but simple question,i purchased the bitdefender family pack,but what i would like to do is share it with my family members,but as it also has use of the password manager for example i really dont want to be sharing my passwords etc with my family members,i…
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mypaments is not available on Edge, Chrome or Firefox!
How should one be possible to change the subscription, when there is no "mypaments" option available at all? I tried Edge, Chrome and Firefox, even on different computers and the option "mypaments" is not anywhere available! That looks like fraud and not like any kind of problem with any of the above mentioned browser! Now…
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Cancelling Auto Renewal - No Info
Hello, I have followed the instructions in the FAQ for cancelling auto renewal. However when I click on the payments options, as instructed, the screen is completely blank. Nothing ever appears, therefore I cannot change my options. Please, can someone help? Thanks!
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Trust problem due to conflicting info. How do I make sure to disable auto renewal?
BD AV just email-prompted me for a renewal of the subscription. The email says it will update at end of june and bill me automatically. I have not agreed to this. So I logon and check my settings. It says Subscription status: Avtive Auto-renewal: disabled I then want to make sure that there is no way I have the…
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Cancel Subscription
Hello Due to the fact that my subscription was renewed (alltho i didnt want that) i installed the software cause i payed for it. But true this i would like to cancel subscription ASAP! I find it strange you arent able to cancel the subscription yourself true your personal page... Anyways i tried sending a mail for the…
