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Davo

Comments

  • scan pc in safe mode.
  • well soon the version 13 will be here and i really hope they extend the BETA test so there will be no bug as it was with the previous version and so the new version will work fast and have alot of new IMPROVEMENTS, at least improvements at ENGINE - it's really needed..
    in Back To 2008 Comment by Davo April 2009
  • Hi, BitDefender has the best antinastyware out there. wow it has ? in which antispyware test did you find this information? which AV-expert said this?
  • Fungus, I realize too that fixing software can be hard but it was/is definatly released way too soon, what if you bought a 1 Year subscription , That would be almost gone if you bought Bdefender when 2009 came out ? ,and still not working I realize that Bitdefender team & lab never seem to learn they always do this -…
  • well the BD support is very very lazy as well as the Lab, i am not surprised that it takes one week ... for mine it has taken soon 2 weeks ago.
  • has anyone notice that we post these suggestions? do you really think Bitdefender Developer gives a f*** what we post here? i mean can anyone reply? Eric very good suggestion's but you forgott the most important thing: If an AV has not good detection rate then it's WORTHLESS . So the very good-smart suggestion is: IMPROVE…
  • BitDefender is useless at eradicating viruses - many people in this forum have many problems left unanswered/unresponded to by their so-called "Customer Support" team; once you request a refund they block you out of chat and remove your posts from their forum. Find a better quality AV and avoid BD like the plague it is...…
  • Lol if you have so many UNDETECTED samples, why don't you sent them directly to Catalin or to support [at] bitdefender.com ? i have also alot of new Undetected samples but sometimes when i have time i sent them, now i have not hundred or thousand but i have one hundred thousands of new Variant samples that Bitdefender2009…
  • these are NOT false-positive, these are real viruses or at least the 2 of them.
  • Bitdefender misse's alot of Unknown Viruses but try to subimit them to Lab. Nothing more we can do, many AV's miss alot of Unknown samples, Bitdefender2009 will soon have HIPS i hope and then it will detect even all these Unkown and all future Variant viruses/samples. Just tonight i subimit over 20 samples to support @…
  • The fix will be released with the next major product update 12.0.12 (scheduled for the end of March). Yeah? what is that major product update that will be released soon at the end of March? Will it improve the heuristic / HIPS engine? which i really hope because alot of new Unknown dangerous Malware is "Bypassing" the…
  • Eric very good suggestion's but you forgott the most important thing: If an AV has not good detection rate then it's WORTHLESS . So the very good-smart suggestion is: IMPROVE the heuristic & detection rate before releasing 2010. also the AV should not lag so much , so the other suggestion is make the AV very light to run…
  • Other Variant but important: Must be detected with engine, they have a large familiar size. /applications/core/interface/file/attachment.php?id=4700" data-fileid="4700" rel="">Other_Variant_Packers.rar
  • Rogue antivirus, antispyware, antimalware, etc. These files are important to be detected with heuristic since they are Rogue and have hundred of thousands diffrient Familiar version's. /applications/core/interface/file/attachment.php?id=4699" data-fileid="4699" rel="">ROGUE_antivirus.rar
  • why are not the samples still detected ? the 7 MB filesize ? i hope they will be detected soon, but here is just a file but it's a Packer has a large familiar. /applications/core/interface/file/attachment.php?id=4698" data-fileid="4698" rel="">Vundo.Variant.Familiar.GEN.rar
  • well there are at least 10 topic almost like this, that people are sick and tired of NOT improving version2009 i mean improving on both detection-rate, bugs, heavy-BD2009 and other stuff, but they don't seem to care
  • This is no surprise, i expected bitdefender to get good results well to all you fan go and look at the LATEST Retrospective/ProActive Test It seem Bitdefender failed again and it got STANDARD-result and it scored 46% as it has done now last 2 years and with many FP. av-comparatives.org it show's all.
  • if the files are still on quarantine and NOT deleted then subimit to Bitdefender so they can detect them.
    in Hijack Log Comment by Davo November 2008
  • a variant of 2,988 samples. That's why it's important to detect thus Familiar of ENGINE. /applications/core/interface/file/attachment.php?id=4086" data-fileid="4086" rel="">end_live.v.3.131.rar
    in Fun Card Comment by Davo November 2008
  • Antivirus Pro 2009 is the nastiest thing to hit in years. If you leave it be, it starts to dismember your system, removing your rights to right click, access to the control panel, ability to install software. Bitdefender isn't the only one ignoring the issue. It has gotten through [removed] and [removed] and it absolutely…
  • as i said let's wait for the real detection-PROACTIVE test when it soon comes out, because in the end it's all about Detection to PROTECT Customers, that's why it has a name antiVIRUS i will never change from tuneup it's enough for me too defragment, and to clean, and whatever. GOOD Protection that's what people want.
  • that is Not the real/official test, the official proactive test will be out/released the 1 December. Let's wait and see for it then.
  • no it still not working soon 2 month and no work is done from bitdefender, that is what i call Lazy it comes up to 30 or 40% and then updates stop. When will they fix this ?
  • Put the link in a .txt file and attach it here. I will give it to a VR. DO NOT PASTE THE LINK HERE ! Put it in the file. I'd rather like to PM directly to the VR give him the link and want to know what will happend to the files after a week or so. I've heard that some Moderators download the samples and sent them to other…
    in Important! Comment by Davo November 2008
  • any news from some development from Bitdefender? the online-scanner has not been working for one month now? and please focus only on my question and answer only if you know about something when they will fix it and i am not asking to install any product or anything else .
  • What makes you think that the online scanner uses less memory? Are you sure its not the [removed] dual engine antivirus that creates you problems? BD 10 free is light like a feather mate. Sorry we can NOT continue this discussion more, i am not allowed to post about this issue more too bad that people are not free to say…
  • NOT detected by bitdefender2009 detected only by heuristic from other. here is the important one 1 sample - /applications/core/interface/file/attachment.php?id=3912" data-fileid="3912" rel="">SuvorSoft.rar
  • So, what happens if, instead of the online feature that doesnt work properly temporarely, you use the BD 10 free SCANNER? As i said in first part of the reply, is just a workaround. They both use the same scan engine ,thats why i suggested it. The BD 10 can be easily wiped out of the system, without any fuss ,using the BD…
  • There is a workaround called BD 10 free.Install that one, it will not create conflicts ,it worked for some friend of mine in conjunction with Avast free.If BD 10 refuses to update you can apply to it a definition update with a definition pack that you can find on the BD website. You can install it and after running the…
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