Mihaela M.

Comments

  • Hi natsu24, You have an email from me, please check your inbox. Thank you!
    in Forgot Home Management Password Comment by Mihaela M. August 2011
  • Hi keiloc and natsu24, I sent you via email the patch you need to reset the password you set for your BitDefender. keiloc, next time please post in the 2011 field. Thank you!
    in Home Network Password Comment by Mihaela M. August 2011
  • Salut Paul.R, Ti-am trimis un email cu ce modificari ai putea face in BitDefender pentru a remedia situatia intalnita. Multumesc!
    in Bitdefender Is 2011 - Problema Conexiune Comment by Mihaela M. August 2011
  • Hi Bjay, To solve your situation I recommend you to follow the steps below: - open BitDefender in Expert View - select Antivirus - click on the Exclusion tab - click on the "+" sign - the BitDefender Exclusions Wizard will open - choose Exclude by file/folder path or Exclude by extension - click on Next - click on Browse…
    in How Do I Turn Firewall Off Comment by Mihaela M. August 2011
  • Hi dasha, Be informed that you can use your 2010 license key with the new released version. Just use our uninstall tool from THIS link in order to remove the 2010 version you have installed and then download the 2012 one from THIS link. Thank you!
    in How To Upgrade For Free To Bitdefender 2011? Comment by Mihaela M. August 2011
  • Hi all, Because we need to investigate this situation deeper, I asked mehmet özdemir to generate a support tool and to reply me with it. As soon as I will have an answer from our testing team I will post it here. Thank you nikki605 for your help. Have a good day!
    in Auto Scan Disable Comment by Mihaela M. August 2011
  • Hi ONT, You can't verify this in Events but while you will be in Game Mode, you will see the letter 'G' over the Bitdefender icon. Thank you!
    in No Events For General Tab Options Comment by Mihaela M. August 2011
  • Hi Chimel, I tried to reproduce the situation you described on 3 different machines and it reoccurred only with Youtube. I announced the testing team about this and as soon as I will have an answer I will post it here. In the meanwhile I need you to provide me with the following information: - how did you remove the…
    in [resolved] Removing Gray Wart From Firefox & Internet Explorer Comment by Mihaela M. August 2011
  • Hi XxBrazilianoxX, We are working on this and I will post here when I will have a positive answer. Thank you!
    in Not To Delete Infected File Automatically? Comment by Mihaela M. August 2011
  • Hi all, We are working on this and I will post here when I will have an answer. @Rampant: In the new Bitdefender the schedule scan does not exist anymore. Thank you!
    in Antivirus Settings Comment by Mihaela M. August 2011
  • Hi ONT, Could you provide me with more information about this, please ? Also post a screenshot with the situation. Thank you!
    in [resolved] No Option For Attachment Comment by Mihaela M. August 2011
  • Hi Iria, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201108021029765. Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!
    in Vsserv Comment by Mihaela M. August 2011
  • Hi Duradel, Be informed that usually when you use more than one security solutions on the same computer, the system may become unstable. This happens because all security solutions try to scan a file whenever one is accessed but they cannot do it at the same time, so this causes either slowdowns or crashes. The answer for…
    in Are Other Security Products Compatible With Bd? Comment by Mihaela M. August 2011
  • Hi tuanpq, In Bitdefender 2012 this option is not valid anymore. Thank you!
    in [escalated]How To Turn On Activity Bar ? Comment by Mihaela M. August 2011
  • Hi 7mm, To fix this situation try the steps from the below article: http://www.bitdefender.com/site/KnowledgeBase/article/814/ Thank you!
    in Windows Action Center Reports Bdav Is Turned Off! Comment by Mihaela M. August 2011
  • Hi Specter, To fix your situation I need to see which module is causing this. Therefore, follow the steps below: - disable the Antiphishing feature by opening Google Chrome, click on the small dragger at the top of the web page. Click it to see the toolbar and click on ON/Off to disable it. Surf on web and observe if there…
    in Bitdefender Slows Down Google Chrome Comment by Mihaela M. August 2011
  • Hi Kero Yugi, In the new Bitdefender you have only the main interface and the one you receive after you click on Settings, close to Auto Pilot option. If you need the User Guide of the new released version, please let me know. Thank you!
    in View Settings Comment by Mihaela M. August 2011
  • Hi DerRickster, Could you send me the Windows minidumps and all the other information I request you via email ? Note that your Ticket ID is 201108021009882. I am waiting for your answer. Thank you!
    in Bsod Comment by Mihaela M. August 2011
  • Hi Chickenlittle, I think your Bitdefender 2012 is not correctly installed. In order to see if you have loaded all it's drivers I sent you an email with the steps you need to generate a support tool log. Follow them and reply me with the results. I am waiting for your answer. Thank you!
    in We Have To Add Application Rules When Auto Pilot Is On? Comment by Mihaela M. August 2011
  • Hi kEbAb9000, To prevent this, I would recommend you to take the IP that scans your ports and to create a deny rule in Bitdefender. To do this follow the steps below: - Open the Bitdefender window. - Click the Settings button on the upper toolbar. - Click Firewall on the left-side menu and then the Advanced tab. - Under…
    in [resolved]Port Scan Detected Comment by Mihaela M. August 2011
  • Hi Manoj.cool, Could you post here if the issue reoccurred ? Thank you!
    in [resolved]Update Failed Comment by Mihaela M. August 2011
  • Hi Archangels, Could you tell me if you receive any message from Bitdefender when you try to use Lastpass ? Also tell me if disabling the Antiphishing toolbar solves your situation. To turn it off, click on the small dragger at the top of your web page and then on the right side of the toolbar. Thank you!
    in 2012 Not Compatible With Lastpass For Chrome Comment by Mihaela M. August 2011
  • Hi mehmet özdemir, In order to further investigate this situation send me a screenshot with the Events window you see. Note that in your inbox you have an email with Ticket ID: 201108011026491, there you have the instructions you need to follow to take a screenshot. Also mention what changes you made in your Bitdefender.…
    in Auto Scan Disable Comment by Mihaela M. August 2011
  • Hi all, First, if you have Windows 7 with no service pack installed, you need to upgrade to service pack 1. More information about the system requirements for Bitdefender 2012 are available HERE. If your Bitdefender scans then it is a quite normally to use around 10-15% CPU. If you want, set 'On-access scanning' on…
    in Vsserv.exe Cpu Usage Comment by Mihaela M. August 2011
  • Hi Chimel, You can hide it by opening your Bitdefender and clicking on Settings. Then go to 'Privacy Control' and from the Antiphishing tab set on OFF 'Show Bitdefender Toolbar'. Thank you!
    in [resolved] Removing Gray Wart From Firefox & Internet Explorer Comment by Mihaela M. August 2011
  • Hi felnel, To solve this situation I sent you a patch via email. If you need any further assistance on this issue, please feel free to let us know. Thank you!
    in Can't Create Account Comment by Mihaela M. July 2011
  • Hi rijo, Follow the instructions from the email I sent you and in case you need any further assistance you can reply me. Thank you!
    in Bit Defender 2010 Won't Connect To Internet Comment by Mihaela M. July 2011
  • Hi jisqing, I am glad to hear this. Please feel free to contact us with any additional questions or concerns. Thank you!
    in Cannot Register Bitdefender 2010 Comment by Mihaela M. July 2011
  • Hi Bond9001, From http://beta2012.bitdefender.com/ you can download the installation kit which has 2.30 MB. Thank you!
    in Direct Link To Bitdefender 2012 Beta Comment by Mihaela M. July 2011
  • Hi DarylG, In order to solve the issue you described I would recommend you to upgrade for free to BitDefender 2011. Information about this process are available HERE. Thank you!
    in Bitdefender Total Security 2010 And Wind 7 Problems Comment by Mihaela M. July 2011
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