Comentarios
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Hello @PeterMlr , The easiest way would be to implement the cloud solution as you have devices that are not always connected to the company network. This will offer the best protection. For your question, you can install ECS Balancer and 2 ECS instances. One of the ECS instances can be with a Public IP or have port 8443…
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Hello @Koosha , We checked the image and it works so please make sure to disable Secure Boot as the image will indeed not boot with it enabled. Also, keep in mind that the VHDX is meant for UEFI boot only for BIOS boot you should use the VHD image. Please give it a try and let me know if you have further issues or open a…
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Hello @JenniferB, Yes you can have the enterprise level even if you are not an organization and the enterprise products are intended to protect servers and Linux OSes as well. However for mobile security (phone and tables) you will have to buy an add-on for this as it's not part of Small Business Security bundle. More…
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Hello @JenniferX , I cannot advice you on the Consumer Products but maybe @Alexandru_BD can help you with this. For the Enterprise solutions, there is the Small Business Security license intended for small offices that you can take a look and see if it meets your needs. You can do a trial first, which is free: Regarding…
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Hello @YER_ This is a planned maintenance window in order for us to update the GravityZone console. This is not an issue, so please wait till the update completes. Also during this time you are protected so there is no issue or concern in regards to your security posture. Kind Regards, Andrei
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Hello @twilliams, We would need to do an impersonation in this case to see exactly their role, can you open a case with our support and they will look into this. It's better this way so we can provided the solution that you need. Kind Regards, Andrei
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Hello @twilliams , At this time the product does not include such a feature, so admins will not be able to restrict access to Personal Spam Deny list directly from the console. What you can do in this case is: 1. either remove any end-user role/admins that does not require access explicitly 2. only Outlook Add-in(version…
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Hello @Joao Caetano , GravityZone already has some default policies and settings defined after the initial deployment. GravityZone is a very customizable solution and is intended to be configured appropriately to each customer environment so the only documents that I can recommend are the: Onboarding Best Practices for…
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Hello @rcooper5908 , I checked our ticking system and I was able to find only 2 case on this subject(the other cases were FPs which were resolved), one of which automatically close in December since there was no update from your side. Regardless of this, I will reach out internally and ask my colleagues to prioritize the…
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Hello @Takwat , The Full archive needs more time in order to download the console, so first please make sure to wait sufficient time. If you waited enough time for the download the full archive but still fails, please "Generate Support Bundle" which will tell you what is the issue. In the top right corner of the Appliance…
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Hello @AFITgrad86 , I reached out to our Product Management team for their feedback so please check my answer below: This capability is currently in Early Access, once the program finishes we will launch a new product for it with new capabilities and additional compliance standards, so you can consider it somewhat of a…
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Hello @BDStNDS , Can you please let me know which product are you using? Is it GravityZone or it's a home product? Thank you, Andrei
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Hello @Tomas A , For the Fix Risks issue we need to investigate it on a case by case basis because there are multiple reasons of why it can fail. If you tried opening a support case and you received an error message can you please share with me in private the following details: - the browser that you have used - a print…
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Hello @Takwat , No, you will not lose license days if they are not yet added in the console. Once they are added in the console they will become active and the counter will start. Also if you want to merge all license keys into one, you can reach out to our Enterprise Support team for assistance. Kind Regards, Andrei
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Hello @Kishan Kawan, You can create an uninstall task to run when the endpoint is active by following this steps from here: You can create offline cleanup rules to remove offline endpoint from the console but this will not uninstall the agent it just removes endpoint that have not been online for a specific period of time.…
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Hello @DorisJean , GravityZone does not offer a native IMAP traffic scanning solution due to the fact that IMAP is usually the communication protocol between the email server and the email clients and if you have a security solution already deployed on the mail server this would filter and scan your email traffic before…
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The best way would be to change the license key from on-prem to cloud by reaching out to our Enterprise Support Team but the same on-prem product can be used also on cloud, there is no limitation to that. Please keep in mind that you can only use it for one environment (cloud or on-prem). Kind Regards, Andrei
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Hello @Stefan94a , You can only have one core product per console, so the solution for your case is either use 2 consoles, one for each product, either to purchase one license that would include the features from GravityZone Business Security and GravityZone Security for Servers. Kind Regards, Andrei
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Hello @JD BayWifi Tech , Yes, this product includes the Web Protection feature which has Email Traffic scan. More details about this feature can be found on Kind Regards, Andrei
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Hello @JD BayWifi Tech , Yes, GravityZone Business Security has feature such as Network attack defence and Web and Content Control filtering that helps protect users using the same PC. Now, strictly related to email security, you might also want to have a look at a security solution for protection your email server such as…
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Hello @jrodch_101 , Please try to clear browser cache and cookies and try again but also you can use the alternative contact methods such as chat and phone: If you are still experiencing issues, share with me in private your email address or phone number to be contacted and I will reach out to my colleagues and ask the to…
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Hello @Autumn Tanzania , I would need more details from your side regarding this issue. Which product are you trying to purchase? What error message do you get? Also, please make sure that your bank does not block this type of transaction with the payment processor. Kind Regards, Andrei Enterprise Support
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Hello @jrodch_101 , To test the O365 XDR sensor and see if it is properly configured you can generate these alerts : Audit logs have been disabled. User reuploaded word document, now with macros. User uploaded executable/macro double-extension files (e.g. "doc.exe", "txt.dll", "xls.ps1" etc. or "docm", "xlsm", "pptm" etc.…
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Hello @ohpaulva, Please open a case with my colleagues from Enterprise Support so we can investigate why the fix is not applied. They will request an impersonation approval and advanced logging to determine the root cause and provide you with a solution. You can reach out to us using the following form . Kind Regards,…
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Hello @Marco - IT- Unifap, To investigate this scenario we would need from your side to: Identify the module that is causing the issue: Identify GravityZone module Collect a Support Tool Log Generate Support Tool Log Open a case with our Enterprise Support team: Contact Us Kind Regards, Andrei
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Glad to see you were able to resolve this. Regarding the bug that you discovered I am not aware of it so kindly open a case with support, share the steps to reproduce it and we can investigate it further. Thank you, Andrei
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Yes, as it will be used by the Network sensor to communicate with GravityZone console.
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Hello @Stefan94a, From the attached screenshot the eth1 marked with "current" would be the one with Promiscuous Mode. Please ensure you follow all the steps from which has also a section dedicated for installing the Network Sensor on Hyper-V. If you have followed the steps and you still have an issue please open a support…
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Hello @lconmechanical, I was able to identify your case internally. We had to remove the company first in order for the new license to be added. I reached out to my colleagues and now you should be able to add your license following the steps provided. If you still have any issue you can reach out to me as well or on the…
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Hello @bitdef01, Have you recently updated HyperV or have you recently modify something at the HyperV settings level? If you have made some changes or if you see some configuration updates that differ from previous state, try to revert back to the previous configuration and try again. If no changes occurred at the HyperV…