Advanced Threat Defense At Risk in Central but all OK in my BD Total Security Software on my device

CovidIsGone

Problem :
Advanced Threat Defense disabled in Central for my device (Issue to fix).

But in "Protection" in BitDefender Total Security on my device, I click "Open" in Advanced Threat Defense, and the software tells me : "Your device is threat free, there is no attack on your device in the previous 90 days". So Central and my software on my device don't communicate.

Before you ask, yes I rebooted many times since.

Hi guys.
Had problem with my BD VPN Premium.
Didn't want to connect in a public space network.
Called the IT guy at that place, still waiting for a response.

While waiting, I uninstalled all BD and reinstalled it with BD VPN Premium.
Never really worked well elsewhere then at home, which defeats the purpose.
BUt this time, I put the time to make it work.

After reinstallation, went to BitDefender Central to see the status of all my devices.
All is ok, but not my main device.
It says that I'm "At Risk". (See image above)
I click "Fix Issue" and wait and wait and wait and nothing happens.
Did it several times.
Message on Central :
1 security issue needs your attention
Advanced Threat Defense is disabled
Fix Issue button.
When I click the button, another window appear :
1 issue on your device
Unsolved issues can make you vulnerable to certain threats. (No kidding !)
Restore full security on your device by fixing all the issues we detect. (That's what I wanna do)
Applying remote fix on your device...
Advanced Threat Defense is disabled
Apps installed on this device can’t be monitored in real-time for irregular behavior. This is essential to detect new types of ransomware or exploits.
Don’t want to wait for the remote fix?
You can fix it yourself - open Bitdefender on this device and switch on Advanced Threat Defense.

So, I need you guys to help me because I'm out of solutions.
At least my BD software tells me I'm ok but it always leave us with a doubt about security when both BD entities are not saying the same thing.

Here are the Advanced Threat Defense settings on my PC :

Dashboard is all OK.
Everything is green.
Not on BD Central though.

Thanks in advance guys, really appreciated.

Flexx

Since this is a duplicate post, it is closed for further comments.

Original post: https://community.bitdefender.com/en/discussion/102160/advanced-threat-defense-disabled-in-central-issue-to-fix-for-my-device-but-enable-on-my-device

Regards