COMMUNITY UPGRADE

Step 1 - clean-up of all spam posts & accounts.
Step 2 - new content developement
Step 3 - visual overhaul

Bad Update Or....? - Solution Here: Http://forum.bitdefender.com/index.php?showtopic=18789

2456755

Comments

  • Yes, I am on Win7 64bit.


    Same here both win7 64bit home and ultimate bitdefender crashed my home pc and my laptop started to scan but I pulled the plug now its fine. on laptop but my home pc cant recover. I get "Login process initialization failure." They better have a fix for this or there are going to be ###### off customers. Soon as the update completed it my pc went crazy flaging everything as a a fake5 viruse.

  • More files going down the pughole

  • so can we safely presume that BitDefender, a program that we paid for to protect our computer, is deleting our computer to death bit by bit?


    Right.


    Nobody is perfect so...I think it was a wrong signature, causing a false positive.


    Something like that is happening to most of the other Virusscanners more often then to bitdefender....

  • edited March 2010

    I also am experiencing this problem. I can't even launch my web browser cuz it thinks its a virus. Trojan.FakeAlert.5 I believe was the exact name. I'm on my Ubuntu OS right now, thank god for that. I'm also running Windows 7-64Bit running BD Total Security 2010. BD Team, you've proved yourself before with quick fixes, now show us you can it again. ;D

  • Right.


    Nobody is perfect so...I think it was a wrong signature, causing a false positive.


    Something like that is happening to most of the other Virusscanners more often then to bitdefender....


    But something so destructive?

  • Are you guys on Windows 7 64bit? The same thing is being posted on the German forum and that's the thing they have in common.


    I'm on Vista 64bit

  • The problem is only affecting users of the x64 versions of BitDefender.


    A fix will be delivered via automatic updates as soon as possible.


    Please disable the real time scanning feature until further notice.


    We are sorry for the inconvenience.

  • hey,


    I just registered that forum just to tell you guys that my 2 computers running win 7 x64 are affected, that started at 12pm EST


    my first computer has about 50 system files quarantine that I cant restore, the 2nd has 2


    both are now antivirus disabled


    I really find that unacceptable to have that type of bug on a purchased antivirus, and it's not a feature! (lol :s)


    anyone has any idea how people with no knowledge in IT will be able to restore their system? :S

  • ...A fix will be delivered via automatic updates as soon as possible.


    Please tell me how this will fix the problem when BitDefender itself has been quarantined?

  • The problem is only affecting users of the x64 versions of BitDefender.


    A fix will be delivered via automatic updates as soon as possible.


    Please disable the real time scanning feature until further notice.


    We are sorry for the inconvenience.


    In 46 minutes I'll be in breach of contract. I'm sure this apology will be used by the other party as well.

  • Running Windows 7 x64, BD 2010 total security, Engine version 7.30856, last update 5 minutes ago.


    All Microsoft Office exe's and .dll's are marked as Trojan.Fake.Alert.5


    Windows Media Player is marked as the same thing. Likewise for vsserv.exe (from the legit bitdefender folder).


    Random windows .dll' in the system32 folder are being marked the same. Please fix this soon, I have to turn off BD to work.

  • hey,


    I just registered that forum just to tell you guys that my 2 computers running win 7 x64 are affected, that started at 12pm EST


    my first computer has about 50 system files quarantine that I cant restore, the 2nd has 2


    both are now antivirus disabled


    I really find that unacceptable to have that type of bug on a purchased antivirus, and it's not a feature! (lol :s)


    anyone has any idea how people with no knowledge in IT will be able to restore their system? :S


    There is a "restore" option in the quarantine tab. You can restore all the false positive viruses that way (unless you set the default behavior to auto-delete... then I think you're out of luck).


    The restore function works fine for me, although I have to disable the real time virus scanner for the files not to be re-detected quickly.


    Also note that Windows automatically restores some of these files... if the file already exists, you shouldn't need to force an overwrite.


    P.S. I'm annoyed as heck at this issue, too... Win7 x64 ultimate here... hope the fix comes soon and BD can apply it without thinking it is a virus.

  • edited March 2010

    I just registered like 1 minute ago just for this problem.


    I have no idea how it happened but everything is getting quarantined for no apparent reason.


    I can't access the Task Manager. Can't open up any programs. BitDefender keeps reporting this Trojan.FakeAlert.5 virus.


    CMD isn't working and I can't get to the regedit program. Nothings working for me.


    I'm currently running Windows 7 x64. Two similar threads are here.


    http://www.techsupportforum.com/security-c...ealert-5-a.html


    http://www.kaldata.com/forums/index.php?showtopic=152039 (Use Google Translate if you can't understand it)

  • I really find that unacceptable to have that type of bug on a purchased antivirus, and it's not a feature! (lol :s)


    Dude relax. F/Ps can happen with any & all antivirus applications.


    It'll be fixed soon enough.

  • Same problem here, bd went crazy and quarantined around 10-20 files, got the core files so my computer still runs, but printing, pdf's and a few other things aren't working.


    oh and mine quarantined itself aswell xD everyone else got the same 'txmlutil.dll is missing from your computer' thing?


    i'm on win7x64


    so how are we meant to update when bd doesn't even work?

  • There is a "restore" option in the quarantine tab. You can restore all the false positive viruses that way (unless you set the default behavior to auto-delete... then I think you're out of luck).


    dude I can't restore, please see attached! :(

    post-32182-1269105602_thumb.jpg

  • yoshifumu, they can either do the auto update or issue an update via the .exe file found here.


    http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

  • Win 64 bit here.. Everything has melted down. I am really disapointed with response. this has been like 24 hours now

  • Hye


    here's the same problem, shitdefender quarantined all items


    uninstalling and waiting for an answer


    Bye


    Dad from France

  • Win 64 bit here.. Everything has melted down. I am really disapointed with response. this has been like 24 hours now


    You claim it's been 24hrs yet it was only reported about an hour ago.


    If you had this issue that long, why didn't you not report it earlier?

  • I am NOT amused by this. My entire computer locked up, I lost several files that were running and unsaved because the whole thing slowed down to a crawl and all my programs stopped functioning. No wonder, with Shitdefender freezing vital system files left and right! Windows 7 was constantly busy repairing the damage it caused! This is unacceptable - I don't give a ###### about excuses - I paid for this to protect, not for it to wreck my PC!!! My license was about to run out and you can bet I'll move to Kapersky instead.

  • Hello all,


    Please provide the exact detection name and the file location.


    Also if possible please send me by PM a sample file.


    Cris.


    The problem is only affecting users of the x64 versions of BitDefender.


    A fix will be delivered via automatic updates as soon as possible.


    Please disable the real time scanning feature until further notice.


    We are sorry for the inconvenience.


    There is a "restore" option in the quarantine tab. You can restore all the false positive viruses that way (unless you set the default behavior to auto-delete... then I think you're out of luck).


    The restore function works fine for me, although I have to disable the real time virus scanner for the files not to be re-detected quickly.


    Also note that Windows automatically restores some of these files... if the file already exists, you shouldn't need to force an overwrite.


    P.S. I'm annoyed as heck at this issue, too... Win7 x64 ultimate here... hope the fix comes soon and BD can apply it without thinking it is a virus.


    All this ###### so far isn't working. None of it is. We can't access any of these "supposed fixes" at all.


    Its really frustrating when even the basic system functions aren't working. As mentioned before regedit, cmd, task manager and all programs aren't working.


    How do you expect us to fix anything now? BitDefender itself has been quarantined.

  • I'm using Bitdefender Internet Security 2010. I have never seen any Quarantine tab or folder for this app. I really need to get things back to like they were 50 minutes ago. Can anyone advise?

  • edited March 2010
    Dude relax. F/Ps can happen with any & all antivirus applications.


    It'll be fixed soon enough.


    correct me if I'm wrong, but I don't remember there being a case where antivirus would delete essential windows related files and relegate everysingle running program as a trojan.


    or the biggest irony of all, categorize itself as a trojan and delete itself.


    there has to be some sort of compensation for the affected users.

  • You claim it's been 24hrs yet it was only reported about an hour ago.


    If you had this issue that long, why didn't you not report it earlier?


    my system seemed to going unstable since yesterday with firefox getting wobbly often. The scan now button on my virus scan didnt work and neither did the manual version. I sent support an email mentioning it.

  • dude I can't restore, please see attached! :(


    I had that happen to me once. When I browsed to the folder and tried again, it seemed to work. Do you have antivirus disabled when you try to restore?

  • correct me if I'm wrong, but I don't remember there being a case where antivirus would delete essential windows related files and relegate everysingle running program as a trojan.


    or the biggest irony of all, categorize itself as a trojan and delete itself.


    there has to be some sort of compensation for the affected users.


    I am still using the same PC that the F/Ps were reported on without anything deleted.


    Quaranteened yes, but not deleted.


    I am still scanning with Malwarebytes & it not finding anything.


    If your BD id auto deleting files, you have it set somehow to do so.

  • Get the same issues with Trojan.FakeAlert.5. BD 2010 Internet security, Vista 64. I disabled realtime protection and restored the quarantined items which are working.

  • I am still using the same PC that the F/Ps were reported on without anything deleted.


    Quaranteened yes, but not deleted.


    I am still scanning with Malwarebytes & it not finding anything.


    If your BD id auto deleting files, you have it set somehow to do so.


    You don't get it - if Bitdefender quarantined itself, it won't MATTER. It won't be possible to reset the files then. For me, it quarantined over 4000 files INCLUDING itself. FOUR. THOUSAND. FILES. I was lucky I found this forum topic before I rebooted. Seriously, we better get compensation for this - this is a **** up of major proportions.

  • Take a look at how much people registered in the last 10 minutes or so and the people viewing the thread at the moment.


    Its not just us there's probably hundreds of people having the same problem but unable to report it since they can't even open up an internet browser anymore.


    I'm definitely switching to Kaspersky after this. Heard BitDefender was the best anti-virus program but I guess I was wrong.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.